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Mai Charming Hotel & Spa

3.5 star property
Central hotel with restaurant, connected to a shopping center, near Hoan Kiem Lake

Choose dates to view prices

In the heart of Hanoi, Mai Charming Hotel & Spa offers a serene retreat near Hoan Kiem Lake. Unwind with a massage or body treatment at the spa, enjoy breakfast at Mai Charming restaurant, and explore shopping on site. With in-room WiFi and dry cleaning services available.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Spa services
  • Massage/treatment rooms
  • Babysitting
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Convenience store

Feel at home (6)

  • Children stay free
  • Babysitting services
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Double Room, City View

Executive Double Room, City View | Minibar, in-room safe, desk, soundproofing

Executive Double Room, City View

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, desk, soundproofing

Classic Double Room

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Coffee/tea maker
Free bottled water
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Penthouse, 2 Queen Beds, City View

Family Penthouse, 2 Queen Beds, City View | Minibar, in-room safe, desk, soundproofing

Family Penthouse, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Microwave
Coffee/tea maker
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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8.0 out of 10, Very Good, 33 reviews
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About the neighborhood

Map
29 Hang Bong street, Hoan Kiem dist, Hanoi, 10000

What's nearby

  • Hang Gai Street - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • St. Joseph's Cathedral of Hanoi - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 7 min walk - 0.6 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 23 min drive
  • Hanoi Long Bien Station - 7 min drive
  • Hanoi Giap Bat Station - 7 min drive
  • Hanoi Railway Station - 15 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Phở 10 Lý Quốc Sư - ‬1 min walk
  • ‪Trung Nguyên Coffee - ‬1 min walk
  • ‪Ngõ Tạm Thương - ‬1 min walk
  • ‪Blackbird Coffee - ‬2 min walk
  • ‪Mỳ Phố - ‬1 min walk

About this property

Mai Charming Hotel & Spa

Mai Charming Hotel & Spa puts you in a great location, within just a 10-minute walk of St. Joseph's Cathedral of Hanoi and Hoan Kiem Lake. You can indulge in massages, facials, or mani/pedis, and grab a bite to eat at Mai Charming, which serves local cuisine and is open for breakfast. Also, Hanoi Old Town Night Market and Hanoi Opera House are just a 5-minute drive away.

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant

Traveling with children

  • Children stay free (see details)
  • Babysitting services
  • Grocery/convenience store

What to do

  • Shopping

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 23-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body treatments, and manicures and pedicures.

Dining

Mai Charming - This restaurant specializes in local cuisine and serves breakfast only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one way)

Policies

This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, JCB International

Also known as

Mai Charming
Mai Charming Boutique
Mai Charming Boutique Hanoi
Mai Charming Boutique Hotel
Mai Charming Boutique Hotel Hanoi
Mai Charming Hotel Hanoi
Mai Charming Hotel
Mai Charming Hanoi
Mai Charming Hotel & Spa Hotel
Mai Charming Hotel & Spa Hanoi
Mai Charming Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Mai Charming Hotel & Spa offer free cancellation for a full refund?

Yes, Mai Charming Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mai Charming Hotel & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Mai Charming Hotel & Spa?

Sorry, there's no onsite parking at Mai Charming Hotel & Spa.

Is airport shuttle service offered by Mai Charming Hotel & Spa?

Yes, an airport shuttle is available. The charge is USD 18 per vehicle one way.

What are the check-in and check-out times at Mai Charming Hotel & Spa?

You can check in starting at 2 PM. Check-out time is noon.

What is there to do at Mai Charming Hotel & Spa and nearby?

Mai Charming Hotel & Spa has spa services.

Are there restaurants at or near Mai Charming Hotel & Spa?

Yes, Mai Charming offers local cuisine.

What's the area around Mai Charming Hotel & Spa like?

Mai Charming Hotel & Spa is in Old Quarter, a short 6-minute walk from Hoan Kiem Lake and 4 minutes' walk from St. Joseph's Cathedral of Hanoi.

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Reviews

Mai Charming Hotel & Spa Reviews

8.2

Very Good

8.4

Cleanliness

8.8

Location

8.8

Staff & service

7.6

Property conditions & facilities

Reviews

10/10 Exceptional

Best hotel in Hanoi

Very good hotel. Usually, I don't like boutique hotels, but this hotel was superb. Great location, great service, and friendly people. I recommend renting the electric bicycle. When you get to the counter, they explain everything in depth to you, which is unusual, but nice. The room itself was great; it had no windows to the outside, but the price I paid was well worth it. The room was very comfortable and it had a great shower and a very efficient toilet.

6/10 Good

3rd time for stay here, location is very good but breakfast need to improve.
3-night trip

6/10 Good

Very good location

It's in good location around Old quarter but very small room without window. And mostly old.. Anyway I had been staying with relax.
HYUNMIN, 4-night trip

8/10 Very good

This Hotel is very Central in Hoan Kiem area, with a Nice Dialy Breadfast at Level-7 which can view outside scenery!!
ONG, 1-night trip

8/10 Very good

Bel hôtel bien placé dans Hanoi et le vieux quartier. Personnel accueillant et très sympatique. Proche de tous les must see de la ville et des vins restaurants. Cependant, notre chambre était sans fenêtre, et elle était extrêmement humide et toute petite. Je vous recommande de payer un extra pour une meilleure chambre. Catherine, de l'agence de voyage de l'hôtel est très bien ainsi qu'il y a un spa.
3-night trip

6/10 Good

잠만 자는거면 좋을듯

직원분은 굉장히 친절해요 아쉬운점은 방이 좁고 창문이 없어서 답답했어요.
SEUNG HUN, 1-night trip

8/10 Very good

서비스 굿,온수 잘나옴^^ 그러나 모기가 있고 방음,약간 퀴퀴한 냄새는 아쉬움 하지만 전체적으로 가성비를 따져봤을때 평균 이상임.
3-night trip

4/10 Fair

立地がホアンキエム湖から近くて良いため、利用しました。 朝食は利用しなかったのですが、部屋の設備も良かったと思います。 以下、問題点です。 ・冬の利用だったのですが、エアコンに暖房機能がなかったため、星-1としました。 ・予約していたのにも関わらず、当日部屋がいっぱいで姉妹ホテルに案内されたため、星-1にしました。 ・代わりに案内された姉妹ホテルのグレードが明らかに下で、部屋の設備、朝食、アメニティーの品質がイマイチだったため、星-1にしました。 総合で考えると星2つの評価です。 予約したにも関わらず品質の下がる姉妹ホテルに案内するのは詐欺みたいなものだと思いますので、改善してほしいと思います。
ゆう, 3-night trip

10/10 Exceptional

Mai Charming Stay

Staff were friendly and helpful , attentive to my needs. Two thumbs up!
Steven, 8-night trip

10/10 Exceptional

有り難うございました

11日間の旅のアレンジをMr.マイクにして頂き、一人では訪ねる事が困難な土地にも対応して頂きましたので目的地は全部回れ、前回同様に他ホテルのスタッフの皆さんにも感謝しております。思い出に残る良い旅をさせて頂きました。
NOBU, 1-night trip

8/10 Very good

就在三十六行街內，"吃喝買" 非常方便

酒店就在夜市，風景區和還劍湖旅遊區內，非常方便。 酒店附近20米內有便利店，米粉店，商品咨，咖啡廳........不用煩!!! 酒吧街走路只要10分鐘就到......晚上不用怕無聊喔!!
Mccartney, 3-night trip

10/10 Exceptional

Overall stay was nice!

Strategic location to city and other attraction but not spacious.
Jaggy, 2-night trip

8/10 Very good

가성비 괜찮은 곳이에요 ㅎㅎ

저렴한 가격에 친절한 직원. 나쁘지 않은 조식. 돈을 더 내면 더 좋은 곳에 묵을 수도 있겠지만 가격대비 괜찮은 곳입니다 ㅎㅎ
심단비, 3-night trip

6/10 Good

On 2 different days there was a roach in the sink. The room had a window but the walk directly outside of it blocked natural light. But I did have lots of light coming into my room @ night time from the hallway both through the fan & the cracks in the door seal (loose term).
3-night trip

10/10 Exceptional

깨끗하고 친절한 곳

객실이 전체적으로 깨끗하고 모든 직원들이 친절했습니다.^^
OHMI, 2-night trip

10/10 Exceptional

직원분들이 상당히 친절하고 호텔이 전체적으로 깨끗해서 만족스러웠습니다.
shinwoo, 3-night trip

8/10 Very good

Hotel sehr zentral gelegen.

Das Personal war sehr hilfsbereit und zuvorkommend. Die Zimmer waren nicht sehr groß, aber sauber und ruhig.
2-night trip

10/10 Exceptional

Convineant hotel to staying

I book hotel for three night but I stayed two nights only. Staff very good & always try to help. During our stays that restaurant breakfast was very good ,balanced. Finally I should thanks them for wonderful services. It's worth what I paid. Diffinetly I will stay again if wisits in Hanoi. Regards, Ajith

6/10 Good

立地良し。

チェックイン時にツアーを紹介してくれる。 飲食店もオススメを教えてくれる。 部屋は他のレビューにもあるように、カビ臭い感じ。ベッドのクッションもちょい臭い。 私の泊まった部屋は普通のカギで、開け方にコツがいる。 アメニティは、ｼｬﾜｰｷｬｯﾌﾟ、剃刀、歯ブラシ磨き粉、ｼｬﾝﾌﾟｰ、ボディｿｰﾌﾟ、固形石鹸などあり。 タオル類が2日間だけバスタオルだけだった、3日目はハンドタオルもあり。 コップなどがバッチャン焼きで良。 テレビの写り悪。 朝食の内容は良。窓ぎわは蟻に注意。 デポジットは無かった。 従業員の方々は良い印象。ありがとうございました。

8/10 Very good

Værdi for pengene og god service

Vi skulle have en enkelt overnatning efter en Ha Long Bay tur inden vi kunne komme videre med en flyver. Personalet på Mai var meget hjælpsomme og hjalp os planlægge vores videre rejse. Der var en underlig lugt på værelset til at starte med, men efter at vi tændte AC'en på fuld blæs forsvandt det.

10/10 Exceptional

Great location and best services

I and my sister have been for 6 days and 5 nights in Hanoi and Sapa. The staff at Mai Charming Hotel and Spa here took the best place of services. First start at offering us the most valuable tour in the best price. Took caring of our luggages and offering a nice comfort for us to take a shower even the day we didn't stay at their hotel. Full service of picking us from airport to hotel and hotel to the railway station. With the ticketing services. Staying at the hotel has been so nice. Vary and delicious breakfast are included with the affordable price. The room and stuff were clean and neat. Things were safe and sound here. The last thing was the best touring guide service. The staff was so nice. They never let you go out if you have no idea to travel. They are professional local tour guides. With their recommended attractions, local foods, ice cream, and coffee. You never be bored.

2/10 Poor

JERRY FRONT DESK GUY SCAMMED US! DO NOT STAY HERE

In our 4 month trip across southeast asia this hotel was by far the worst experience we had! Jerry the man working the front desk scammed us. We booked a flight with him through the hotel departing from our next destination and when we got to the airport he never booked our ticket gave us some made up confirmation email. when we called the hotel to get our money back he went back and forth saying he would refund me my money 1 month later and i can't get a hold of him and i never got our $275 USD back. BE WARE OF JERRY HE WILL SCAM YOU! other than that the hotel was nothing special plenty of other hotels in the area for the same price and better quality.

8/10 Very good

Great

8/10 Very good

Mr David Vietnam trip

Nice. New hotel walking distance to lake and old quarter, good breakfast

10/10 Exceptional

Bien placé, parfait pour un court séjour

Très bon accueil, chambre confortable, juste un peu bruyant.