They have changed us to another Ilord Best Western hotel when we checked in due to the maintenance of our room. It was too sudden and didn't inform us in advance. I was frustrated at first because we were worried that the other hotel won't be closer than the original one. Luckily, this is closer to the Ilford station as well. So, I didn't think I should complain about it even the hotel hasn't given us prior notice. It's still a good choice if you have tight budget.
Anne Tsang
Expedia真实住客点评
4/10 尚可
2025 年 7 月 28 日
Jonathan
Jonathan,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 24 日
Hard to find as entrance is through a coffee shop! No parking but a good car park about 5 mins walk away. Reception staff very friendly and helpful. Room was very small for 3 people but was ok for one overnight stay. Area a bit iffy 😕
Rachel
Rachel,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 21 日
Didn't like the fact I had to pay a£100 deposit even though I had already paid, should have been made clear when booking
Scott
Scott,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
Satisfactory
Staff and service was very good and friendly and prompt check in.
It was a hot day and night and the fan in the room was essential in the absence of air-con.
Breakfast was terrible so don't bother with that.
Otherwise it was a good stay and convenient for the Elizabeth Line.
Timothy
Timothy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Highly recommend
Great stay, staff friendly and helpful, made me feel welcome. No fault with the room, extremely clean, bed comfortable and toilet/shower spotless.
Highly recommend
kevin
kevin,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 15 日
The first room we were given was insanely small, dated & hot and only had fan that went to medium speed alongside a tiny window for ventilation. So we went to reception asking for our money back as we were not comfortable staying at the hotel. However the employee Icrah (apologies if spelt incorrectly or not correct name I can’t remember fully) was most helpful when went downstairs to query about a refund. She showed us 5 other alternative rooms until we were satisfied it was suitable for us & even gave us extra fans and brought up the new keycard to the room for us. For the price it does the job & is extremely however I would only recommend if all you plan to do is sleep there and not spend free time there as it is not the most comforting place to be.
Luke
Luke,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 11 日
Freddie
Freddie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 8 日
Jamie
Jamie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Hotel is located a very short walk from Ilford station which affords a quick and easy access to Central London on Elizabeth Line. Plenty of shops, cafes and restaurant around plus the hotel has one in the foyer
Lovely, attentive staff. Nothing is too much to ask. Had my breakfast freshly cooked to order which was a nice touch. perfect. Will definitely return.
D
D,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 4 日
Yvonne
Yvonne,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 31 日
Good
Rasmus
Rasmus,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 30 日
Avoid if you are traveling by car
We arrived to find the Hotel on a busy London road with no place for vehicles to stop for a few hundred yards at least. I double parked at risk in order to run in and ask where their parking is, I was directed to a sister property a couple of blocks away. I arrived there to find no parking either but an employee moved their vehicle so that we could park. I had emailed prior to my arrival and was reassured that there would be a parking space. The hotel was clean and in good condition. Our room was hot so we opened our windows for some fresh air. We had a flight early next am so went to bed at 930pm for a 445am wake up. We listened to the people in the next building talking and yelling till about midnight along with the tv in the next room. At 430am we had someone walking around upstairs loudly but we were on the top floor, I suspect it might be living quarters for the staff? We slept terrible and it made for an extremely long day today with our travel. In addition the traffic noise was non-stop but we were unable to close our windows due to the room being very hot.
Darren
Darren,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 22 日
Really pleased.
Good, clean and very central.
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 20 日
Bad service
we had to cancel
we were originally told we would receive a partial refund back but then told No Refund
I will not be using Hotels.com again certainly not paying in advance the whole service was un helpful just keep messaging saying the same and avoiding the issue
Tony
Tony,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 19 日
Ian
Ian,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Carmen Jija
Carmen Jija,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 15 日
Alright for the convenience
Room was extremely hot, even with a fan and the window open. Toilet wasn't cleaned before checking-in. TV didn’t recognise freeview channels.
Other than that, room was in good condition and staff were friendly.
Samuel
Samuel,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 3 日
Was charged twice for the room
The hotel itself was fine however they claimed they were not able to process our credit card. They insisted on cash which we had to pay then when we reviewed our credit card statement saw that they have also charged our card so we’re scammed for two payments
Ashlee
Ashlee,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 3 日
Mario
Mario,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 1 日
Worst Receptionist !!
The pictures on hotel.com are misleading; however, the manager is very polite. The extremely rude and ill-mannered Antrim receptionist needs training. His unprofessional and inappropriate behavior was concerning. I wonder what language he understood.
The bathroom smelled very bad and was never properly cleaned.
The room was not cleaned daily.