The room was advertised as a “superior” room. It was very small and cramped with not a lot of space. It was barely big enough for the bed.
The elevators also had a very peculiar smell inside them.
David
David,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 6 日
Jättetrevlig personal och superbra service bland annat med transport vidare till nästa resmål. Hotellrummen var helt ok, det enda dåliga var att duschen saknade varmvatten samt att det avloppet i duschen inte funkade så bra
Lotta
Lotta,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 5 日
Scam Hotel
Scam hotel
Madou
Madou,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 31 日
French quarters hanoi
Amazing and very helpful staff! Centrally located and easy access
Rituraj
Rituraj,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 8 日
TERENCE
TERENCE,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 1 日
Thi thanh hue
Thi thanh hue,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 16 日
Mr M I
Mr M I,3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 7 月 16 日
A L'arrivé , on nous dit que l'hotel est plein et qu'on doit aller dans un autre hotel qui appartient au meme groupe , que l'autre hotel se trouve a 10 min de la . Je regarde sur hotels.ca et je vois encore des chambres libres pour le soir meme. Tres bizarre et j'avoue que ca laisse un gout amer de devoir se battre pour obtenir la chambre qu'on a reservé et finalement apres avoir dit qu'on ne bougerait pas d'hotel , la comme par hasard une chambre vient de se liberer ! !
Jean Baptiste
Jean Baptiste,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 4 月 29 日
the staff is very nice and the property was clean.
Shiva
Shiva,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 6 日
The staff are incredibly helpful, especially Sofia who is one of the tour booking personnel. She went above and beyond when I was having troubles with getting ahold of my cc visa company overseas and helped me arrange my transport and bookings in various parts of Vietnam.
Thank you so much for your kindness.
louisa
louisa,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 25 日
sungtaek
sungtaek,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 25 日
Good value for the money. Staff very friendly
Rodrigo
Rodrigo,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 25 日
Richie and the rest of the staff were kind and accommodating and very helpful too
Rey Allen
Rey Allen,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2024 年 3 月 21 日
Hostel rather then a hotel
My wife and I made a 7 weeks roundtrip to South East Asia and Hanoi was our final stop. First night in Hanoi we stayed at O’Gallery Premier Hotel which was an excellent hotel across the street. Then we went on a cruise and when we came back we had booked Beryl Charm Hotel for 5 nights (due to lack of availability of previous hotel). Beryl Charm Hotel was by far the least pleasant stay on our journey. After the first night we tried to cancel the booking via Expedia/Hotels.com. This was not possible according to the hotel manager. In our room we had a strong smell from the kitchen especially when opening the window. The beds were quite poor and too soft. One evening we had to catch a lizzard in our room. Breakfast was included, with a quality on par with the hotel. Plates were missing, the coffee and fruit were out, etc.
They advertise the hotel to be a 4 star hotel, I would classify it as a 1 star hotel or rather a hostel. If you want a decent hotel avoid this place, if you prefer a costly hostel you can go for this.
Pär
Pär,5 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 20 日
The front desk staffs are very friendly and very helpful especially to first time tourists in Vietnam.
Tess
Tess,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 12 日
Utmärkt
Väldigt bra hotel, hjälpsam service inriktat personal, rent fint, bra läget, frukosten var mindre bra.
Paula har varit fantastik bra, som en familjemedlem hjälpte oss med mesta.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 3 月 11 日
Great staff, not 4* but comfortable
Booked a junior suite and, in fairness, a 4* hotel shouldn‘t have broken glass in the room divider and the fancy jacuzzi bathtub with all the nozzles and levers would have been even better if it worked. The plumbing and aircon noises throughout the hotel werel like a fairground haunted house so there isn’t way it deserved a 4 star rating. But I didn‘t book here to stay in the room and the location in the Old Quarter is perfect. The room was big and the large bed very comfortable. Breakfast was adequate but not as good as many 3* hotels I stayed in. The front desk staff were lovely, always friendly and helpful as was the poor girl running the breakfast room on her own.
Douglas
Douglas,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 11 日
Ninh
Ninh,5 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 7 日
Tai
Tai,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 3 月 3 日
Nice staff. Very helpful. The room was clean.
Minh
Minh,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 2 日
Jenny
Jenny,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 2 月 14 日
It was wonderful that we were able to check in earlier. The friendly staff were wonderful and very kind.
Jeffrey L
Jeffrey L,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 1 月 25 日
There was a unforeseen complication around my booking, but the staff was very proactive and upgraded my booking. The room was spacious and clean, and I liked the option of turning on the heather, because it is very cold at this time of year in Hanoi. The highlight of my stay was the staff, everyone is extremely courteous and friendly, including Stacy who helped me with my booking and answered my questions. Sophia is the friendliest hotel worker I have had the chance to meet. She has such a kind heart and she is very knowledgeable about activities to do around Hanoi. Thank you for all your help and for being outsanding at your job.