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Senses Quinta Avenida By Artisan Adults Only

3.5 star property
Adults-only beach hotel with spa, near Playa del Carmen Main Beach

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Located in the heart of Playa del Carmen, Senses Quinta Avenida By Artisan Adults Only is a serene retreat. Relax at the rooftop terrace, unwind with a massage treatment or lounge by the pool. With free in-room WiFi and an attentive staff that guests rave about, this hotel near Mamitas Beach offers convenience and tranquility.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Pool bar
  • Bar/lounge
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains
The current price is CNY313
CNY402 total
includes taxes & fees
May 24 - May 25

Room options

Available filters for rooms
Showing 10 of 10 rooms

Double Room Superior

  • 35 sq m
  • Sleeps 2
  • Free WiFi

Double Room Deluxe

  • 35 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Elite Suite, 1 King Bed, Hot Tub

Premium bedding, minibar, in-room safe, desk

Elite Suite, 1 King Bed, Hot Tub

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

8.8 out of 10
Excellent
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Elite Suite, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Elite Suite, 2 Double Beds

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Suite (with Jacuzzi)

Deluxe Suite (with Jacuzzi) | Premium bedding, minibar, in-room safe, desk

Deluxe Suite (with Jacuzzi)

7.6 out of 10
Good
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Elite Suite, 1 King Bed, Hot Tub

Premium bedding, minibar, in-room safe, desk

Elite Suite, 1 King Bed, Hot Tub

8.0 out of 10
Very good
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Elite Suite, 2 Double Beds

Elite Suite, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Elite Suite, 2 Double Beds

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Double Suite Junior with internal view

Premium bedding, minibar, in-room safe, desk

Double Suite Junior with internal view

  • 32 sq m
  • Sleeps 2
  • Free WiFi

Double Room Standard

  • 60 sq m
  • Sleeps 2
  • Free WiFi

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About the neighborhood

Map
5A. Avenida Norte # 324, entre 26 y 28 Sur, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Mamitas Beach - 10 min walk - 0.8 km
  • Central Square - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Trattoria del Centro - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Micaela's - ‬1 min walk

About this property

Senses Quinta Avenida By Artisan Adults Only

  • Senses Quinta Avenida By Artisan Adults Only features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can go for a swim in the outdoor pool, then visit the spa to be pampered with spa services. A poolside bar, a snack bar/deli, and a terrace are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 22 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)
    • Caters to adults only

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 9:00 AM–noon
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

What to do

  • Beach nearby
  • Free bicycles nearby
  • Ecotours nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 40
  • Accessible airport shuttle
  • Closed captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s).

Dining

Senses Bar - This rooftop bar is located by the pool.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 242 per person
  • Airport shuttle service is offered for an extra charge of MXN 1233 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 10 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

ARTISAN Handmade Collection
ARTISAN Handmade Collection Playa del Carmen
ARTISAN Handmade Hotel Collection
ARTISAN Handmade Hotel Collection Playa del Carmen
Senses Quinta Avenida Artisan Adults Hotel Playa del Carmen
Senses Quinta Avenida Artisan Adults Hotel
Senses Quinta Avenida Artisan Adults Playa del Carmen
Senses Quinta Avenida Artisan Adults

Frequently asked questions

Does Senses Quinta Avenida By Artisan Adults Only offer free cancellation for a full refund?

Yes, Senses Quinta Avenida By Artisan Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Senses Quinta Avenida By Artisan Adults Only?

Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.

Are pets allowed at Senses Quinta Avenida By Artisan Adults Only?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Senses Quinta Avenida By Artisan Adults Only?

Sorry, there's no onsite parking at Senses Quinta Avenida By Artisan Adults Only.

Is airport shuttle service offered by Senses Quinta Avenida By Artisan Adults Only?

Yes, an airport shuttle is available. The charge is MXN 1233 per person roundtrip.

What are the check-in and check-out times at Senses Quinta Avenida By Artisan Adults Only?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Senses Quinta Avenida By Artisan Adults Only?

No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.

What is there to do at Senses Quinta Avenida By Artisan Adults Only and nearby?

Have fun with nearby activities like cycling and scuba diving. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Senses Quinta Avenida By Artisan Adults Only also has spa services.

What's the area around Senses Quinta Avenida By Artisan Adults Only like?

Senses Quinta Avenida By Artisan Adults Only is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Mamitas Beach.

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Reviews

Reviews

8.0

Very Good

8.6

Cleanliness

9.4

Location

8.4

Staff & service

7.8

Property conditions & facilities

Popular mentions

Location
Room
Service staff
Bar
Elevator
Food
Balcony
Booking
Bed
Parking

Reviews

Verified

10/10 Exceptional

Amazing time like always. Staff always welcoming and kind 💕
Emilie, 10-night trip
Verified

10/10 Exceptional

Very convenient with super nice staff.
GORDON, 4-night trip
Verified

6/10 Good

The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
miriam, 5-night trip
Verified

6/10 Good

The rooms are nice, lots of restaurants nearby
Joel, 4-night trip
Verified

8/10 Very good

Great location, friendly staff and awesome rooftop pool that’s never busy.
Ngeun, 4-night trip
Verified

10/10 Exceptional

Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
Adriana, 4-night trip
Verified

8/10 Very good

Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Patrick, 3-night trip
Verified

10/10 Exceptional

Great staff !!! And great location !! I felt comfortable there !!
David, 3-night trip
Verified

10/10 Exceptional

The property is a hidden gem. All the review were right on-point! In proximity to everything. I enjoyed my stay and will definitely stay again.
Antione, 3-night trip
Verified

10/10 Exceptional

Close to everything. Staff is legit. Hot water questionable at times but would stay here again!
Jennifer, 3-night trip
Verified

8/10 Very good

Great hotel and location. Just very noisy late into the night been on 5th ave
Sheldon, 3-night trip
Verified

10/10 Exceptional

This was our first stay at Senses and we were DELIGHTED by everything - great location on La Quinta Avenida (for shopping and dining), great facility with balconies overlooking the street as well as a beautiful rooftop pool and deck with views of the ocean, great staff (friendly and helpful). They stored our luggage as we arrived early and didn't need to leave until late.
Patricia, 2-night trip
Verified

8/10 Very good

La Quinta Ave

The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
ROLANDO, 6-night trip
Verified

8/10 Very good

The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
Maria, 5-night trip
Verified

10/10 Exceptional

The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
Bianca, 4-night trip
Verified

8/10 Very good

A clean luxyru hotel with a nice pool area

A cool luxury hotel. The balcony was nice and had a good view. The pool area was very nice and clean. The shower and toilet were very good. The bed was very good and big! The hot tub in the room was a bit dirty, so we didnt use it. In the room wifi was very weak, sometimes not at all (could be due to windy weather) Location a bit weak for our needs.
2-night trip
Verified

8/10 Very good

Good location, but more to wish from the hotel

Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Lisa, 6-night trip
Verified

8/10 Very good

Good choice

Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
Gabriela de, 2-night trip
Verified

8/10 Very good

Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
Raymond, 8-night trip
Verified

6/10 Good

Good Hotel for short stay !!

This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
yoel, 4-night trip
Verified

8/10 Very good

Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Oscar, 5-night trip
Verified

6/10 Good

This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
Eric, 9-night trip
Verified

4/10 Fair

I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
casey, 2-night trip
Verified

10/10 Exceptional

We loved our stay here.
Romeo Delon, 1-night trip
Verified

8/10 Very good

Great location
Wendy, 5-night trip