It's very noisy and chaotic. There are all kinds of people. The smell of marijuana is very strong.
Liumiao
Liumiao,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 11 月 23 日
Cockaroach infested, no housekeeping just a horrible hotel
Tedd
Tedd,7 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 17 日
The list is quite long.. what's unable to use the bathroom because I was too early to check in even though I had prepaid through this app.. i had a fight for a parking pass so that I could go to the concert that I was in town for because it was before three o'clock. Got a call at 430 while.I was at the concert evidently telling me that my hotel reservation was being canceled which I didn't find out until I showed up at midnight. Show up after struggling to make it back to the front desk lady, saying that I had no longer had a room because they were overbooked.\nEven though I had talked to the front desk person before I left and they said I was fine as long as I got there before three a m. They finally gave me a room on the third floor of course , the elevator was broken and the entire place smelled like mildew or pee or something they were trying to cover up. Room was okay. Surprisingly, but did wake up with a roach in the shower?All the carpets in the hallway had bad stains.People talking outside my room until three or four in the morning. Also a little strange , when I showed up , it looked like there was an entire homeless camp in the back when I went to go turn around.
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 17 日
Horrible
Jackie
Jackie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 15 日
Priscila
Priscila,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Karen yuridia
Karen yuridia,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 2 日
When I got to the hotel the lady told me that my reservation was cancelled. No one call me to let me know that they have cancelled my reservation
Jaimie
Jaimie,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 28 日
Nice room and very friendly and helpful staff
Ken
Ken,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 25 日
Staff was friendly and parking was easy. However the room smelled like mildew due to the humidity that caused the sheets to be damp.
Andrea
Andrea,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 21 日
Not recommended
Hallways were dirty with trash. Room was not clean, floor was sticky and slimy. Roaches were crawling around and some dead ones on floor as soon as you walked into the room. the hotel staff called while we were at the theme parks stating they need to cancel our reservation-we made a week before hand- due to not having any more rooms available but later said that they actually did have a room available.
Patricia
Patricia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 6 日
Chima
Chima,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 5 日
Hard to change channels on Television 📺 give me a room all the way at the end of the hallway when I am dealing with foot soreness and hard to walk at times.
Rasheem
Rasheem,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 3 日
Sujo , mau cheiro fortissimo e muitos insetos !
Very dirty hotel, with a strong smell of dog urine, marijuana, and tobacco. The bathroom was filthy. Although it is close to Universal Studios, it is not habitable. Infested with fleas. I am a Hotels.com customer and have always had great experiences around the world, but this time it was a total disappointment. This hotel does not deserve to be part of the Hotels.com portfolio!
Emerson
Emerson,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 27 日
Pet friendly, no shower curtain, bathroom door hard to open and close, carpets in halls were dirty. Looks older not like pics on site
Nicole
Nicole,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 22 日
Rodney
Rodney,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 21 日
Bad attitude
When I was there they said for early check in will be $40 , I said OK I can wait till the check in time. They have a sign said the waiting time at the lobby is maximum 10 min. Suppose to wait outside feeling more than 90 degrees under the Florida sun, humidity and sporadic showers.
Then like I said it’s completely insane and unsafe, the front desk found a room for me. Inside the room I found out it hadn’t microwave and fridge… that I already paid for those. I told her about the missing stuff and she said I didn’t pay for those. Then she said let me see… after she saw something in the reservation notes. I showed her my reservation and finally she gave me another room with microwave and fridge. Another thing it’s not nice is they don’t take your luggage neither before or after your stay… so you can go to enjoy the theme parks… the most important reason people traveling to Orlando. Another thing the room smells like dog room.
Leandra
Leandra,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 15 日
This hotel's elevator was broken. I was given a 3rd floor.The hallways smelled like dog piss. No refrigerator or microwave.
sheila
sheila,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 15 日
BED BUGS
BED BUGS and over powering smell of humidity in room, floors buckling, nats in room. DISGUSTING!
Walter
Walter,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Lee
Lee,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 14 日
Complaint
I am not satisfied at all with neither the staff or the room itself. Unfortunately I don’t know why I have been charged twice for my stay. I reserved the room online with my cc but at the moment of the check in we used my sons’s credit card to charge the night. We ended up been charged on my credit card and my son on his. Nobody could give any help, they said to talk to the manager that of course since is Sunday she isn’t there even though they told me at the moment of the checkout that she will be there any time today. Called and of course she isn’t there that I need to call tomorrow. Because of that unfortunately we are short of money because we live on a budget. Let see if I resolve this tomorrow since is a full night that they are charging.
Claudia
Claudia,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 13 日
The whole place smelled of mold and needs lots of repairs.