There is only 1 excellent staff called Sasu, I would have changed to Sant Francesc hotel middle of my trip if it was not for him. All other staffs have no clue for anything in Mallorca. Wasted 30 mins driving around with hotel staff searching for their hotel parking. Very very slow service. Didn't change bedsheet until we requested for it. Didn't refill our bathroom amenities / mini bar. Only 1 staff at reception, waited for 20 mins for her to assist with a local enquiry and at the end I had to leave and catch my flight and she still had no time for it. Poor value for money.
Roy
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Kate Henni
Kate Henni,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Perfect
Every detail has been thought of - gorgeous l’occitane toiletries in the room, towels by the pool, welcome drink on arrival. Staff couldn’t be more helpful. Amazing location. Would love to come back.
Katie-Rose
Katie-Rose,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Great Hotel
Very helpful from the moment of arrival, complete with Welcome Drink. We also received an upgrade, and the room was lovely with a bottle of wine thrown in. Questions were answered quickly, and lunch reservations were helpful. Highly recommend.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Kerri
Kerri,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Outstanding hotel and staff
We had a fantastic stay from booking to leaving. We appreciated welcome emails before our visit that provided information about the hotel and things to enhance our stay. We arrived early because of our flight time and were greeted by smiling, helpful reception staff who provided us with complimentary drinks and pastries while we checked in. They looked after our luggage while our room was made ready early and we were offered use of their facilities while we waited. Another bonus was that our room was upgraded to a beautiful suite, with complimentary bottle of wine and chocolates. The hotel is situated on a quiet tiny side road in the heart of Palma (*taxis have to drop guests at the end of the road - about 20 metres away) and is in easy walking distance to restaurants and places to visit. The interior is beautifully decorated with use made of stunning exposed brickwork. There is a lovely roof terrace with a small swimming pool and two quiet reading rooms. The buffet breakfast had an excellent selection, supplemented with a hot food menu to order. Overall, this is an exceptional hotel with an outstanding staff team - especially the reception staff, who even carried our luggage out to our taxi at the end of the road - which was much appreciated.
Gillian
Gillian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Amazing property with attentive and great staff - the small detail of later than usual check out, personnel being super nice and kind, delicious breakfast and dinner restaurant, comfortable beds, nice decor were very much appreciated. Thank you!
Oleksandr
Oleksandr,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
Fantastic hotel in a very central location. Extremely friendly staff. Great breakfast and spa facilities. Couldn’t fault the experience. Thank you for a superb stay.
jesse
jesse,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Everyone was hospitable, helpful and were always there for us especially Joseph, Yugo and Anya ( I hope I spelled your names right- person)
Jeffrey
Jeffrey,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Beautiful hotel with fantastic staff. Great location!
louise
louise,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Just stay there
The location is perfect. The staff couldn’t do more for you.
Our arrival was seamless, they allowed us and helped us store rented bikes, suggested places to go and eat and then when we had a late flight home, just made sure we had a great day and didn’t have to worry about our bags or where we could hang out (on the great rooftop (small plunge pool).
christian
christian,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
The best service ever experienced !!! Congratulations to all the team
Alfonso
Alfonso,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 15 日
Overall the property was great and the staff was excellent.
Our only complaint was the lack of lighting in the room. Very dark in bathroom and sleeping area.
Mary Jo
Mary Jo,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Best boutique hotel EVER
This is the most amazing boutique hotel. The rooms are amazing as is the hotel which is 900 years old. It has the original stone building with gorgeous renovations making it the most charming hotel. To top it off the breakfast is fantastic with gorgeous coffees and fruit and eggs to order.
In addition the staff is helpful and goes over the top to make your stay pleasant.
Would 1,000 times recommend it!
Julie
Julie,4 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 20 日
Anders
Anders,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 3 日
Outstanding Service
dr. dominik
dr. dominik,6 晚浪漫旅行
Ebookers真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Connie
Connie,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 19 日
This was the finest experience I have had in my extensive travels. From the amazing staff to the beautiful surroundings, everything was simply top-notch. My wife and I will most certainly be back, and we can’t wait!