Initial impression was good. Very close to Tram stop (pretty much a 60 second walk from the door of the hotel). Was able to drop the bags at the hotel as the flight in was an early one.
Returned later to actually check in and the male staff member was extremely helpful. Explained everything in detail and answered any questions. As we were staying 3 nights, he advised that the items in the mini bar were included in the price. we could have it refilled afterwards for a fee but on the final day(last night), a free refill of the mini bar was included. He said just to ask at reception on the final morning and they would refill it (again free of charge on the final day). When i said this to the female staff member at reception on the final morning, she said no, you will be charged for all and every refill of the mini bar regardless. There was a bit of an attitude from this staff member and feel like this is the ONLY thing that let the hotel down.
Apart from the above, the room was clean, tidy, comfortable and the hotel location was excellent with plenty of transport links.