Front desk staffs: very polite and helpful
Room: it must have been recently remodeled. Look new, clean and nice.
Location: I would say this is the best location in town. Walking distance to fancy restaurants, specialty stores and in town attractions. Easy parking. Next to the river. In the evening, I sat on the swing bench, listening to the river, watching the ducks, and also took a small walk along the river. Very relax.
The hotel surprised me in every areas: the room quality, service, location, safeness. I would definitely book it again if we will visit Helen next time.