The apartment was horrible, but the management was great.
As we entered the unit, there was a horrible smell masked by an air freshner installed on the wall. Once we started unpacking we realized so mamy issues with the unit. For example, the carpets in the unit seemed to have never been cleaned, and at least two of the cabinet doors were coming off their hinges. The smell in the unit got worst as the night went by making it impossible to stay.
The good news was that customer service was able to relocate us to a different apartment that was light years better.
The only issue at the new apartment was that the floors were not properly cleaned. We went in with white socks came out with black ones!
The other aspects were great!
pouriya
pouriya,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 12 日
Great needs more toilet paper tho lol
Paige
Paige,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 12 日
Everything was clean and new and the folks that manage the property communicated well and exceeded my expectations.
I will be staying at the apartment the next time I am in West Hollywood..
Henry
Henry,4 晚结伴旅行
Expedia真实住客点评
2/10 很差
2024 年 10 月 19 日
Unfassbar schlecht und enttäuschend
Das gute zuerst. Das einchecken klappte bei uns ganz gut, anders als hiernso oft beschrieben, auch wenn das sicher noch besser geht. Wir hatten 4 verschiedene Zugangscodes für alle Türen, etc. im Vorfeld per Mail bekommen. Die Kommunikation läuft ausschließlich über Mail oder WhatsApp. Das war es dann aber leiderauch schon. Das die Wohnung abgelebt war hätte man evtl. nich verzeihen können, auch wenn etliche Möbel und Wände deutliche Spuren haben. Das Stromkabel offen aus Sicherungskästen herausragen, Lichtschalter zerbrochen sind, sich Fenster nicht schließen lassen, haben wir aber auch noch nicht erlebt. Geschirr das wir benutzen wollten mussten wir im Vorfeld reinigen, ebenso wie die Küche, insbesondere um dem Herd. Der, wie sich dann herausstellte auch nicht funktionierte. Während unseres 4-tägigen Aufenthaltes hat man es nicht geschafft diesen zu reparieren. Wir hatten somit Extrakosten, da wir uns auswärts verpflegen mussten. Die bereits gekauften Lebensmittel mussten wir vernichten, da wir anschließend nach 4 Wochen heimgeflogen sind. Das war der mit Abstand schlimmste Aufenthalt unseres 4 wöchigen Roadtrips, vermutlich die schlimmste Unterkunft seit Jahren.
Oliver
Oliver,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 12 日
Very spacious property , super immediate to Hollywood blvd could’ve used a little more cleaning but overall good property
Carolina
Carolina,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 9 日
Jithu
Jithu,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2024 年 7 月 7 日
The apartment is big and the neighbourhood is good.
There is room for improvement in terms of cleanliness.
The communication with the owners was very good and they helped us with anything we needed.
Vasilis
Vasilis,6 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 5 月 20 日
It’s an average property through and through. Check in was very complicated and there seems to be two different point of contacts and little confusing as to who to contact when. The apartment we were on was level 5 and street facing and it was CRAZY noisy. We have an infant who woke up few times in the night due to noise. Otherwise, their supplies are all limited including toilet paper, kitchen towel or towel. We stayed for a week and ended up getting our own toilet paper and kitchen towels. We would not stay here again for this price. Otherwise it’s in a convenient location to get Hollywood, Griffith observatory, rodeo drive etc etc. we did Disney on mid week and one way was 90 mins in off peak hours. This is very far from Disney.
Bharathram
Bharathram,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 8 日
Tim
Tim,4 晚行程
Expedia真实住客点评
6/10 好
2024 年 4 月 14 日
The location is great. The water preassure of the shower is awful. The beds are small.
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2024 年 3 月 11 日
The apartment location was good for what we wanted, 40ish minute walk into the heart of west hollywood. The size of the apartment is great, but it definitely needs some work. lots of scuffs and marks on the walls, a piece of flooring coming up and it rained so we had a leak in the ceiling in the upstairs bedroom. Sheets and towels were all clean and lots of extras.
Daryl
Daryl,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 1 月 17 日
It was nice that it was quiet and clean
??
??,3 晚行程
Expedia真实住客点评
6/10 好
2023 年 12 月 19 日
It’s a clean apartment however there are a lot to be desired.
Carpet looks pretty old and dark. They say there hs a sofa bed but when you sit or sleep on it you feel the frame of the sofa. The bedroom downstairs have a constant noise that is non stop.
Bathrooms are okay, hot water takes a long time to come up.
Bedding feels it’s been used for a decade or more so is the mattress
Yuzhou
Yuzhou,3 晚行程
Expedia真实住客点评
8/10 很好
2023 年 10 月 14 日
The only issue with the property (but rather imperative for safety) is the unsecured toilet seats on 2 of the 3 bathrooms.
And one minor issue with balcony a bit dirty.
Alexander
Expedia真实住客点评
4/10 尚可
2023 年 7 月 19 日
No es hotel
Mal, separé el cuarto por hoteles.Com, me llego un cargo de Pelican que reporte como que no era mío, y luego fue un show volver a poner en cargo… nos habló dorecto el propietario que teníamos que pagar directamente siendo que yo no lo había contratado a él !!!! No hacen limpieza, no cambian toallas !!! No lo deben ofrecer en HOTELES.COM
LIA DEL CARMEN
LIA DEL CARMEN,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 5 月 15 日
Smooth experience.
Was a great experience and it was easy to check in and out of the property. It was very clean when we arrived.
Andrew
Andrew,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 5 月 11 日
Connie
Connie,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 3 月 15 日
It was ideal except the Critters?
Well,it was ideal,we were there for my daughters Birthday,family of 7..very spacious,beds were a bit hard un comfy,woke of tired,we loved that it had 3 baths, little balconie,washer dryer,things were ok untill our car was to tall to fit in garage left it out in the st.that was not good.also in the master bedroom i saw "ROACHES" So that was very discusting! Had to come home leave stuff outside just in case one hopped in to our stuff,so we did not use their blankets or sheets used our own.that was a very nasty....i dont know if i should let them know,call or Email them about that so they can control that and they dont get out of control!?i have video and fotos..but so discussed dont want to post them.
Susan
Susan,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2023 年 1 月 24 日
I can’t open netflix. I think a remote not working. I did not get a soap at a room downstairs.
Pongkran
Pongkran,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2022 年 12 月 29 日
I can only say how lucky i and my family have been to stay at such a clean, convenient, and responsive management.