There is no standard SOP for the maid. No towel after cleansing the house. I have to ask the front desk for towel but some times, they answer me they do not have any towels right now
Leo
Leo,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 2 月 19 日
The room is clean and comfortable.
Jing
Jing,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2023 年 1 月 10 日
Chunlung
Chunlung,4 晚行程
Hotels.com真实住客点评
8/10 很好
2022 年 10 月 16 日
YI RONG
YI RONG,8 晚商务旅行
Hotels.com真实住客点评
6/10 好
2022 年 9 月 22 日
lei
lei,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2022 年 8 月 31 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2022 年 8 月 31 日
真实旅客
13 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2022 年 8 月 13 日
Great hotel
xiuqiang
xiuqiang,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 16 日
Easy/safe parking with plenty of spaces. Hotel is very clean and staff are nice. The 2-Queen bedroom & its bathroom (#320) is spacious.
However mattress and pillows were way too soft for us, and the aircon was so loud we had trouble sleeping.
Breakfast selection was just average, but there are lots of restaurants in the neighborhood.
The hotel is conveniently located and the area feels very safe. It was a good value overall.
Min-Yi
Min-Yi,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 2 日
Shower, with non-California head, was nice: Lots of flow, adjustable flow, and gentle non-stinging stream. The mattress was like sleeping on a huge, lumpy pillow — no support. We discovered blood-stained (but otherwise clean) sheets at 11 PM and called front desk; no alternate sheets or change service available, but we could switch to a different room. Also, we only got 1 bathrobe; second not available until tomorrow. Breakfast was lackluster but at least convenient. Coffee was good, but bring your own mug unless you like your coffee only 8 ounces at a time.
Peter
Peter,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
It was a very relaxing staycation
Shinika
Shinika,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
Selena
Selena,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 23 日
Not a pleasant stay. Not even willing to give me an extra blanket
Ping
Ping,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 17 日
Douglas
Douglas,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 6 日
Things have changed-- and not for the better!
This was a favorite place to stay and it's sad to watch it changing--and not for the better. Our mattress needed to be replaced as it was sagging and lumpy. We had two bath towels, one hand and one wash cloth for the two of us. Why?? The breakfast was bread to toast and cornflakes and bananas. Coffee and juice. The cuts are overdone oh we had our Maid Service sign on our door but no one came. It's still clean but stop with the cost cutting!!
Judith
Judith,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 2 日
Tommy
Tommy,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Nicole
Nicole,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Great hotel; quiet, convenient and good value
Our stay was great. I saw some reviewers talking about loud AC or that "it used to be better" but for us it was clean, the AC was quiet, and it was nice to have breakfast, Happy hour and Wifi included in our stay. Yes you can see that the concrete walls around the pool show some deterioration, but otherwise the lobby, bar and our room were tastefully decorated. The room was huge, and the bathroom had both a shower and a jetted tub.
Wish list items would be more outlets by the bed. We both have CPAP machines and like to have our phones charging by the bed, so we unplugged the clock and the phone. The other would be a mirror I could see without my glasses on. Luckily no fancy occasions so it didn't matter that I didn't wear makeup. I tried but had to lean over so far to see the mirror that I couldn't even do eyeliner. One reviewer mentioned no full-length mirror and yes, that would be nice and would solve the makeup mirror issue as that is what I often do in other hotels.
No microwave; they are available on request for a $10 fee.
Gwen
Gwen,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Breakfast to be improved
Handheld shower head with hose to be introduced
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Linda
Linda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
The Grand Hotel was truly grand!
The Grand Hotel was very impressive! From the lobby to the hotel, hallway, and most importantly, the room itself; we were very satisfied with the spaciousness of the establishment.
The location is fantastic in terms of nearby restaurants, cafes, etc.
This will be our hotel of choice whenever we visit the Bay Area!