The hotel offers no services ~ you must walk to the sister hotel for food, shopping, beach, etc . Frequently, there was no one at the front desk. Nice part of town, but I'm not sure I would stay there again
Janet
Janet,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Good job
ihor
ihor,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 23 日
Good attention from the manager
Hector
Hector,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
The West property was often unattended. There was a line of people needing help yet no attendant.
Betsy
Betsy,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
Hernán Gabriel
Hernán Gabriel,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 21 日
Bed Bugs
## 1/5 Stars
"Extremely disappointed with our recent stay at the grand beach surfside . The room was infested with bed bugs, and the hotel's response to the issue was slow and inadequate. To make matters worse, the elevator was broken, and my wife and son were stuck for 10 minutes. The lack of customer service and attention to guest concerns was appalling. Considering a Holiday Inn would likely provide better service. Unless they revamp their approach to guest satisfaction, I wouldn't recommend this hotel to anyone."
Michael
Michael,6 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
The hotel is definitely not worth the price. The room is nice and the location is great, but every other aspect of the stay feels below average. From the products in the room to the service at the front desk, it didn’t feel like I got my money worth.
Maya
Maya,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Sarah
Sarah,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Hadassah
Hadassah,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Hernán
Hernán,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 3 日
Jose
Jose,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Eric
Eric,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Nikolay
Nikolay,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Martine
Martine,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 22 日
The customer service is not existant
The room had a cracked floor which i advice 4 times, there was no reply no sorry no we will change your room
There is no managers on duty
I will never go back
Oriana
Oriana,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 20 日
The first reservation in room 330 i told the reception 4 times to fix the floor as it was coming out in two areas the entrance and by the bed
Nothing was done not even an apology or an assurance we will fix it we will change your room
Then one early morning they knock on the door to ask if i want service on the room???? A 5 star hotel and they ask if i want service?? And turndown service is on request
Shoking
Never staying there again
There are beautiful reaorts in the area
Oriana
Oriana,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 19 日
The property could use some minor maintenance updates, stains on the rugs, plastering on the roof pools, furniture cracks.
we used to get a welcome drink at the bar, now u have to ask reception at the main hotel for your welcome drink, not so welcoming
The beach and service there is exceptional