可以免费取消我在巴兰雅别墅的预订并获得全额退款吗？

是的，巴兰雅别墅在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

巴兰雅别墅是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

何时可在巴兰雅别墅办理入住和退房？

开始办理入住：15:00；停止办理入住：22:00。退房时间为 12:00。提供无接触办理入住和无接触办理退房服务。

在巴兰雅别墅及其附近有什么游览观光项目？

现场活动包括划皮艇、划船/划独木舟和乘船观光，您可以畅享其中。现场娱乐活动包括瑜伽。巴兰雅别墅也拥有花园。

巴兰雅别墅配备厨房或小厨房吗?

是的，有一个小厨房，其中还包括咖啡机、厨具和大冰箱。

巴兰雅别墅配备任何户外私人空间吗?

是的，这个别墅的特色是有阳台和私人庭院。

巴兰雅别墅周边区域环境如何？

从巴兰雅别墅仅需1 分钟步行可至阿蒂特兰湖，17 分钟步行可至彭塔多圣卡塔琳娜帕洛坡。

巴纳哈契巴兰雅别墅住宿优惠| Hotels.com 好订网

Q: 巴兰雅别墅配备任何户外私人空间吗?

是的， 这个别墅的特色是有阳台和私人庭院。

10/10 绝佳

2021 年 9 月 16 日

Hermoso

Blanca，1 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2019 年 8 月 15 日

Une superbe vue pour un calme parfait

Une vue fantastique sur le lac. Accès direct par un ponton. De grandes chambres, parfait. Attention aucun service de restauration disponible sur le site, il faut passer commande et un livreur vous apporte les plats commandés. Pour le petit déjeuner il est préparé et livre le matin à l’heure que vous désirez.

Yann，1 晚浪漫旅行

Hotels.com真实住客点评

10/10 绝佳

2019 年 5 月 15 日

Perfect in every way. The view and accommodations were beyond expectation. I stayed in the Villa Jade and Bambu. Highly recommend either.

1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2019 年 4 月 9 日

EXCELENTE

excelente... de lo mejor

Vivian，1 晚浪漫旅行

Hotels.com真实住客点评

10/10 绝佳

2019 年 3 月 30 日

Nisa and Rosa went way out of there way to make us feel comfortable. Rosa comes to your room to make a beautiful breakfast for you while you enjoy your lake view. The property is pristine and all the villas are unique but share a spectacular view.

1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2019 年 3 月 9 日

Incredibile

Balam ya è un posto incredibile, tutte le ville hanno una vista spettacolare sul lago e dei vulcani, la accoglienza è delle migliori, ottimo servizio, disponibilità eccezionale di Niza e di tutto lo staff. La colazione ottima ci è stata servita nella villa in terrazza da Rosa, all'ora scelta da noi. La villa davvero stupenda. Ottima attenzione al cliente e varia disponibilità di orari e prezzi per tour organizzati nel lago e dintorni. È stato un dispiacere andare via. Assolutamente da ripetere!

stefano，2 晚浪漫旅行

Hotels.com真实住客点评

6/10 好

2019 年 2 月 24 日

Service provided by the General Manager was excellent. But, there were numerous areas for improvement at the property. Only those that are able to climb and descend dozens of stairs will be able to access the property and this is not previously disclosed. Issues such as clogged shower drains, broken cork screw, broken binoculars, warped door, no blackout curtains, etc., should not occur at a property of this level.

2 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2019 年 2 月 19 日

Jade is a beautiful cottage style comfy place to stay enjoying a beautiful view laying at the bed or while cooking and having breakfast or simply sipping a good coffee.

1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2019 年 2 月 7 日

The perfect place to stay

Beautiful rooms and grounds with amazing indoor/outdoor living. Location was perfect in that it was close to Panajachel but private and quiet. We walked into town once but then ended up mostly taking tuc tucs (which were cheap) as the road was fairly busy and took about 20-30 minutes. Nisa was a wonderful host and arranged everything for us in a very timely manner (rides to town, massages, kayak, food delivery). The rest of the staff was wonderful too and happy to help us with anything we needed. This was the last 3 nights of a 10 day trip and it was the perfect place to end the stay as we could not have been happier.

3 晚浪漫旅行

Hotels.com真实住客点评

10/10 绝佳

2019 年 2 月 1 日

Location : Natural setting We found peace and tranquility View Staff Hostess : Nisa

3 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2018 年 12 月 24 日

Wonderful experience, very peaceful and stunning view

Jose，2 晚浪漫旅行

Hotels.com真实住客点评

4/10 尚可

2018 年 12 月 3 日

Overall our stay at the Villas B’alam Ya was disappointing for the following reasons: The reception office was closed when we checked in. We had to try multiple phone numbers to get in touch with somebody to finally check us in. Upon checking in we were told that the previous occupant had messed up the key but it should still work. It did not work and in fact broke in half. We asked to have the key fixed and returned to us and it never was. We were unable to lock our villa for the entirety of our stay, which was extremely uncomfortable for two women traveling alone. The villas are super understaffed- the property manager is very sweet, but she does everything from reception to guest services and is not always around. Any time we wanted anything we had to ask for it via phone or text message and then wait for a response, which was usually answered late or not at all. When we wanted to leave the villas we needed to order transportation and hope that our request was received. Overall the place was a little run down- linens were stained and musty, windows and doors did not fully meet walls. This was really more of a family camp-like place than a resort. The price we paid for our stay here was double what we paid for a beautiful hotel in Antigua with far better conditions, ammenities and services. I would only recommend staying here for large groups with their own transportation and only if they were able to get a much better price than we paid ($160 per night for a queen bed)

3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2018 年 9 月 12 日

Luxurious

Amazing property and view!

Julissa，1 晚结伴旅行

Hotels.com真实住客点评

6/10 好

2018 年 8 月 12 日

The property itself is absolutely precious. It is right on the water, the villas are great, its very private... exactly what we were looking for. The management, however, was not great, which greatly effects the property itself as well. There are major updates that need to be made, there is never anyone in the reception, and it was nearly impossible to communicate with the hotel before arriving. Once we were there, communication was a little bit better, however, they were still absent. There was no check in where they gave us the information about the property, took our credit card info, etc... we were just shown to our room and left to figure it out. we had to ask other guests about how the property worked. Because they never took our cc info, after leaving we received a text asked for our cc number so they could charge us... As I said, overall, the place is precious, but they need new management and to update.

3 晚行程

Expedia真实住客点评

10/10 绝佳

2018 年 7 月 29 日

Casa muito gostosa, vista maravilhosa

Tomar café da manhã vendo o lago é um privilégio. Para quem quer ficar isolado e tranquilo o hotel é maravilhoso.

Ivone，1 晚行程

Expedia真实住客点评

10/10 绝佳

2018 年 5 月 31 日

Peaceful place with great views and service!

Located just outside of bustling Panajachel, these villas provide a peaceful and relaxing respite. We were greeted upon arrival by a porter who took our bags to the villa. Shortly after we were settled in, the property manager stopped by to orient us, provide her contact information, and offer assistance with anything we needed. Throughout our stay, the service was impeccable. Whether it was Nisa calling for food or a tuk tuk, Rosa serving us breakfast, or Victor helping us start up the barbecue, each member of the staff took great care of us in his or her unique and considered way. In addition to amazing views and plenty of amenities, our villa had everything we needed. There was even a "minibar", which offered food and beverages for purchase in a pinch. One pro tip: if you ask ahead of time, the staff will have groceries delivered to your villa, which will save you a trip into town. With that said, being chauffeured around the bumpy, busy streets of Panajachel to pick up groceries was an endlessly fun and memorable experience that I'd highly recommend. If you want to be well taken care of in a peaceful, relatively remote location with great views and the comforts of home, this is the place for you.

Jeremiah，3 晚行程

Expedia真实住客点评

10/10 绝佳

2018 年 5 月 10 日

Great view

It is a lovely property with a fantastic view I don’t have any complaints as such but I will say this ( if you want an honest opinion ) please get screen doors to the deck so we can leave the door open without letting the bugs in or the squirrels

2 晚行程

Orbitz真实住客点评

10/10 绝佳

2018 年 1 月 23 日

Excelent Hotel with amazing views!!

If you want to stay with the whole family in Lake Atitlan this is the place!!! Nice staf, beautifuly decorated room. Completely stocked. Just you need to know there is no restaurant on premises but there is s full kitchen, so bring your food and you are done!

Ronald，1 晚行程

Expedia真实住客点评

10/10 绝佳

2017 年 12 月 13 日

Incredible!!!

Amazing place. Kisa , the manager takes care of everything. Great location. 5 min Tuk Tuk to town. Water taxis pick you up at the hotels dock. No reason to be in busy town.

michael，2 晚浪漫旅行

Hotels.com真实住客点评

10/10 绝佳

2017 年 12 月 11 日

Awesome

Nice and quite experience.

Isabel，1 晚浪漫旅行

Hotels.com真实住客点评

10/10 绝佳

2017 年 11 月 20 日

Las mejores vistas y tranquilad

Excelente el servicio, lugar muy comodo y acogedor, tranquilad al 100 % se puede disfrutar de unas vistas increíbles, 100 recomendado.

Hotels.com真实住客点评

10/10 绝佳

2017 年 11 月 15 日

Fantastic views! Located in the side of a hill the hotel is hard to access by car. But the staff make you feel very welcome

3 晚行程

Expedia真实住客点评

10/10 绝佳

2017 年 10 月 30 日

Oudry，1 晚浪漫旅行

Hotels.com真实住客点评

10/10 绝佳

2017 年 10 月 3 日

Perfect view,

Very luxurious villa.thr view of the lake was spectacular . They All amenities , microwave , stove , toaster . Refriidgerator. Can I’m real handy with a 1 and a half year old.

1 晚行程

CheapTickets真实住客点评

10/10 绝佳

2017 年 6 月 26 日

Un relax brutal

Excelente estadia, privacidad para compartir en familia, buena vista, habitacion anclada en la ladera de la rivera del lago. Diversion en cayak.

Yady，1 晚行程

Expedia真实住客点评

巴兰雅别墅

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常见问题

可以免费取消我在巴兰雅别墅的预订并获得全额退款吗？

巴兰雅别墅是否允许携带宠物入住？

巴兰雅别墅是否有停车场？

巴兰雅别墅提供机场接驳班车吗？

何时可在巴兰雅别墅办理入住和退房？

在巴兰雅别墅及其附近有什么游览观光项目？

巴兰雅别墅配备厨房或小厨房吗?

巴兰雅别墅配备任何户外私人空间吗?

巴兰雅别墅周边区域环境如何？

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