This hotel cancelled my booking (never actually stayed here) and now the hotel is refusing to pay my money back! Shocking!!
Adam
1 晚商务旅行
6/10
Didn’t expect to be walking through a restaurant or that I would need to call hotel to be let in. Staff struggled to tell if I had booked breakfast or not and I had to show email and then also call hotels.com to confirm. Otherwise service was good. Tv signal was not great so only had a couple of channels to choose from. Tv was also v small and far from the bed. Quality of room was ok. Hotel restaurant looked really good though closed on Mondays.
Gerrad
1 晚商务旅行
2/10
真实旅客
1 晚行程
4/10
Arrived and the hotel looked like it was closed and I am not convinced it was really open for guests as advertised.
When peering through the window I was greeted politely and then shown to a room.
When asked about breakfast I was told there was no Breakfast as the restaurant was closed, despite me being charged for it.
Room was clean but when making a cup of tea after a long drive i found that the milk provided in the tea facility was months past its date and when opened popped out as a solid lump.
No bar/restaurant/breakfast/tea/coffee.... just a bed and bathroom.
Not quite what I expected and certainly not what I had booked and paid for.
真实旅客
1 晚商务旅行
10/10
Wonderful staff, great restaurant, rooms were clean and comfortable. The staff really went out of their way to make us feel welcome and to ensure we had an enjoyable stay.
真实旅客
1 晚家庭旅行
6/10
Customer service was good, it would have been 5 star if it weren't for the squeaky bed and broken electric shower. The shower kept changing hot to cold.
真实旅客
1 晚行程
10/10
our stay for one night was very good .Staff were vert friendly and we had a very nice breakfast Would stay there again.
colin
1 晚浪漫旅行
2/10
Went to check in and the office was locked. Had to go to the bar next door which “checked” us in. Walked us up the stairs in the back of the bar to a room which was very old with a dirty bed. The neighborhood was terrible...run down/shuttered buildings...looked like some sort of ghetto. We checked out before even staying.
josh
1 晚家庭旅行
10/10
I stayed here for a couple of nights. The staff were very helpful and welcoming.
I had a meal at the restaurant, which was very good.
The place is being refurbished and once finished will be an excellent venue.
The bedrooms are in the process of being refurbished but the roo was comfortable.
Very happy to recommend and will stay again.
Lynn
2 晚商务旅行
10/10
Good value and very good food in the restaurant
Arnd
2 晚商务旅行
4/10
No front of house, no heat in restaurant, no heat in bedroom on arrival. Room so large it took till 9pm for radiators to warm.the room. No tea bags or sweeteners in room, no glasses in room. Broken toilet roll holder. Damaged mirror in bathroom, very poor breakfast. Definitely not worth £100.
真实旅客
1 晚浪漫旅行
10/10
Really lovely hotel with friendly people!
Paris
1 晚浪漫旅行
10/10
Room was small but very nice and perfectly adequate. Breakfast was amazing
Daniel
1 晚商务旅行
10/10
真实旅客
1 晚行程
10/10
No major gripes. nice restaurant, good breakfast. Room was fine
真实旅客
2 晚行程
8/10
I arrived to the hotel not knowing what type of hotel it was. Being a solo traveler i was wary about it. The staff were friendly and showed me to my room. I was upgraded to the biggest room. There was a function going on with loud music playing until 1am. Somehow i managed to drift asleep dispite the loud music. The room was very clean and tidy. Apart from the cupboard which was a mess but i didn't need anything from there. Free toiletries and towels provided was such a relief as i forgot my own. 24/7 check in and check out was a bonus. The only thing i didn't like was the fact despite locking the door from the inside , i pushed it open to see if it would open without turning and it did. That worried me.
It was abit out the way from the places i needed. It cost me £8 to and from in a taxi to where i needed to be. It's close to a Mcdonalds so that's a plus.
Rose
1 晚行程
8/10
Very good. Great breakfast
Richard
8/10
Brian
1 晚结伴旅行
6/10
Expensive for what you get.
Martin
3 晚商务旅行
8/10
Hotel and restaurant was lovely great staff and service, only negative on a main rd !
george
2 晚商务旅行
8/10
Room comfort - 5
Facilities - 4
Cleanliness - 5
Overall - 4
Would recommend
Just a little bit too expensive for one night.
Eva
1 晚浪漫旅行
8/10
Nice place nice staff good value.
真实旅客
1 晚商务旅行
10/10
Literally SO amazing, staff were just sooo nice, kind and went above and beyond, could not recommend this place more, literally so stunning inside and the room was gorgeous so big and spacious completely not what we were expecting, Can't get over how nice the staff were everything was clean good and great
Olivia
1 晚结伴旅行
10/10
Just a one night stay, but was one of the best I've ever had.. and I stay in alot of hotels. Great room,a superb menu and the staff were incredible. Will definitely stay their again
真实旅客
1 晚行程
10/10
Looked after a group of nine of us very well comfy spacious rooms and nice breakfast would stop here again .