Furniture in room was already broken when we checked in. Not slightly, the frame was barely attached to the bottom of the dresser. The in room phone was plugged into itself, not the wall. When I tried to fix that, I couldn't find the phone jack at all! The staff was never outright rude, but both front desk people I spoke with seemed like they would rather be anywhere else. In the morning, the attendant seemed annoyed she had to put her phone down and stop texting to assist me. Our reservation was booked online, and there was no security deposit mentioned, but it was required to stay. After checkout, I was informed it would take 7-10 business days to refund. Overall, it was a room for the night when we needed it urgently. If there are any other options, they'll probably be better.