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The Old Custom House

4.0 star property
Padstow inn with restaurant and bar/lounge

Choose dates to view prices

Perched by the sea, The Old Custom House offers a charming upscale retreat. Indulge in fresh seafood at the on-site restaurant, unwind with a drink at the bar or grab a coffee from the cafe. With helpful staff and smoke-free premises, this inn is perfect for those seeking relaxation.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Non-smoking

Main amenities (6)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Coffee shop/cafe
  • Hair salon
  • Limited hour front desk

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Bathtub or shower
  • Hair dryer
The current price is CNY1,276
CNY1,531 total
includes taxes & fees
May 14 - May 15

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

8.8 out of 10
Excellent
(16 reviews)
  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Comfort Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Comfort Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
May 18 - May 19
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About the neighborhood

Map
South Quay, Padstow, England, PL28 8BL

What's nearby

  • Padstow Harbour - 2 min walk - 0.2 km
  • Padstow Museum - 2 min walk - 0.2 km
  • Cornwall Area of Outstanding Natural Beauty - 2 min walk - 0.2 km
  • Prideaux Place - 8 min walk - 0.7 km
  • St. Enodoc Golf Club - 9 min drive - 2.3 km

Getting around

  • Newquay (NQY-Newquay Cornwall) - 21 min drive
  • St Columb Road Station - 17 min drive
  • Quintrell Downs Station - 22 min drive
  • Roche Station - 27 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Old Custom House - ‬1 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk
  • ‪Prawn on the Lawn - ‬6 min walk

About this property

The Old Custom House

The Old Custom House is a great choice for a stay in Padstow. Guests looking for a bite to eat can check out The Old Custom House, which serves seafood and is open for lunch and dinner. Fellow travelers love the helpful staff and location.

At a glance

DONE

Hotel size

    • 22 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:30 AM - 9:00 PM
    • Front desk staffed during limited hours
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 499 ft (GBP 8.80 per night)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Hair salon

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

The Old Custom House - This restaurant specializes in seafood and serves lunch and dinner. Reservations are required.

Fees & policies

Renovations and closures

The property will be renovating from October 31 2026 to April 25 2027 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)
During renovations, the inn will make every effort to minimize noise and disturbance.

Parking

  • Parking is available nearby and costs GBP 8.80 per night (499 ft away)

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Does The Old Custom House offer free cancellation for a full refund?

Yes, The Old Custom House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Old Custom House?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at The Old Custom House?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. Check-out time is 11:00 AM.

Are there restaurants at or near The Old Custom House?

Yes, The Old Custom House offers seafood.

What's the area around The Old Custom House like?

The Old Custom House is a short 1-minute walk from Padstow Harbour and 3 minutes' walk from Cornwall Area of Outstanding Natural Beauty. Travelers love the inn's prime location.

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Reviews

The Old Custom House Reviews

8.8

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, freshly cooked, and very good. (31 reviews)
  • Convenient parking options were available nearby, with some options being within a short walk or a reasonable fee. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Location
Breakfast
Food
Port
View
Bar
Towns
Pub

Reviews

Verified

10/10 Exceptional

So much character! Clean room, very friendly staff, great bar lucky to catch live music sea shanties no less. Breakfast was excellent and fresh, location exceptional.
Anthony, 1-night trip
Verified

10/10 Exceptional

Location perfect, staff very friendly and efficient, breakfast excellent
GARY NIGEL, 2-night trip
Verified

10/10 Exceptional

Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.
Albert, 4-night trip
Verified

10/10 Exceptional

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Craig, 2-night trip
Verified

10/10 Exceptional

The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour
Kathryn, 2-night trip
Verified

8/10 Very good

Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.
Wendy, 3-night trip
Verified

10/10 Exceptional

Nice stay

Very good - comfortable room and excellent breakfast
Julie, 1-night trip
Verified

10/10 Exceptional

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!
Reuben, 1-night trip
Verified

8/10 Very good

Lovely for a night away, all you need in one place, room, food, bar!
Kerry, 1-night trip
Verified

10/10 Exceptional

Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
2-night trip
Verified

10/10 Exceptional

We arrived really early but were allowed to check in hours before Everything about the customer service was excellent
Graham, 1-night trip
Verified

10/10 Exceptional

Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Ruth, 3-night trip
Verified

8/10 Very good

Lovely place to be based to explore padstow from and the breakfast was very good
Lyndsey, 1-night trip
Verified

10/10 Exceptional

Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Melville, 1-night trip
Verified

6/10 Good

Great location
Jane, 1-night trip
Verified

10/10 Exceptional

Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
Natasha, 1-night trip
Verified

10/10 Exceptional

Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Karon, 1-night trip
Verified

10/10 Exceptional

Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
Lynda, 1-night trip
Verified

10/10 Exceptional

A Cornish gem

Brilliant location, welcoming and friendly staff, delicious food, lovely room.
Carly, 1-night trip
Verified

10/10 Exceptional

Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
Paul, 1-night trip
Verified

10/10 Exceptional

Great place!

Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.
Orlagh, 2-night trip
Verified

10/10 Exceptional

great stay in Padstow hotel was an ideal position in township staff very friendly and helpful room overlooked the beautiful Port and out to the mouth of the River Camel
Paul C, 1-night trip
Verified

10/10 Exceptional

Charming people and atmosphere and lovely service
vicky, 1-night trip
Verified

10/10 Exceptional

I can't recommend The Old Custom House enough, we had such a lovely stay there, the rooms are so comfortable and the Staff are so friendly
Sarah, 2-night trip
Verified

10/10 Exceptional

Staff very helpful and friendly
Paul C, 1-night trip