The staff was super nice and friendly, and they were very accommodating when I asked to change rooms because of the noise. There's construction going on, so you cant sleep past 8 am, and sometimes they start vacuuming at 7:30 am... I stayed there in March, was freezing cold in the room, there were extra blankets, but was still very cold and the shower was barely warm. But it's very conveniently located 3 minutes away from Plaza de Armas and many cafes and restaurants.