Room was clean and good facilities but no hot water so could not have a shower after attending a concert or in the morning only a luke warm wash. Our room was on 21st floor although that shouldnt make a difference.
Hilary
Hilary,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Aron
Aron,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 15 日
Tammy
Tammy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 14 日
We really enjoyed our stay. It was great that the room was slightly earlier. It was frustrating that the TV was faulty.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Karl
Karl,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Turki
Turki,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 8 日
Joan
Joan,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 8 日
Opportunistic overcharge
I booked the stay for a colleague whose flight was cancelled and hence her arrival delayed by a day. I advised hotels.com who updated the hotel. The hotel advised the room would still be available but we would need to pay the missed night. As a secondary measure I also called the hotel to advise of the delay and was reassured the room would be available but we would be charged for the missed night. Upon arrival my colleague was told the reservation was cancelled and they were fully booked. After discussion a room was found but she was charged 50% more per night than originally booked! I later see they also charged my credit card which secured the booking for the first night too. Hotels.com have simply raised a query on this so I am still waiting to find out if we will be refunded the difference in cost as apparently room rates can change at any time! As a regular hotels.com customer I am shocked by this situation and as a previous customer of this Novotel I would advise caution about their practises as they have clearly seen an opportunity to hike the prices.
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Alastair
Alastair,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Great hotel
Great hotel. We went to a concert and was easy to get to the O2
Nice and clean hotel and the staff were helpful and welcoming
Beverley
Beverley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
David
David,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Cathy
Cathy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Lovely hotel, would definitely recommend!
Fabulous stay! Second visit to this hotel. What’s there not to like.
Lovely clean and modern hotel with great views too. Super helpful and friendly staff and good facilities.
10 mins walk from Canary Wharf underground station