The hardest part of this reservation was getting it clear on what needed to do after was booked on Hotels.com. The booking on Hotels.com stated I would rec an email & needed to complete a form. Waited for hr no email, called Hotels.com, they called the office and was told the email was sent. I waiting another 1/2 hr, no email. I called the place direct as this was a Vac Apt rental. The person I talked to said they were processing it and i would see in an hr. I had some errands to do and thought when i got back i would have email. 2 hrs later no email, called the place talked to a different person who explained her other colleague did not process. She would help me, this was good, I recd the email and contained a secure doc to complete, sent that back. Needed a copy of ID and credit card, sent that. She stated i would rec an email with a guest packet with code and inst. Later recd an email with a code no packet attached. Called back, talked to someone different, they sent the packet which was a 1 page PDF with instructions and rules. Got to the place located lock box which i was not told where this was, opened up place, it had a terrible smell to it. Then i wanted to open garage to park car, no remote,called place and was told they would call back after talking to cleaner. Meanwhile opened garage from inside & came in. Recd call back & was told there was no remote available. Noted place was cleaned ok, the condition of beds and furniture were definately used
