It was a suite with two rooms. It definitely needed better cleaning. The window shades had lots of holes. Each room had an air conditioner but only one was working.
Olga
2 晚家庭旅行
8/10
The area feels safe. There are a lot of shopping, eating, etc. options within walking distance. The hotel is clean. The staff is pleasant. The parking is plentiful. I will be back.
Amiya
1 晚商务旅行
10/10
Jessica
2 晚行程
4/10
Staff was friendly and hotel was very clean. However, a storm knocked out power at 1:00 in the morning and was still out upon checkout at 10:00 am. Our room was too warm, showers were cold and there was no coffee or breakfast. We understand that it’s not the hotel staff’s fault that they lost power, but when we asked if we could get a “partial” refund for our stay, we were told it was not likely, but they may be able to give us some points which we don’t want or need.
真实旅客
1 晚家庭旅行
2/10
worst place to stay, staff was extremely rude, no power in hotel for 13 hours and still not on when we left in the morning. no lights, literally had to walk down a pitch black staircase, no ac in room, everything i had in fridge went bad, lady at the front desk was so rude to guests when she got the question are they working on restoring the power. just overall the worst hotel
Jennifer
1 晚家庭旅行
10/10
Check in was simple & quick. Room was nice and quiet. Breakfast was good.
Brenda
1 晚行程
10/10
Angela
1 晚行程
10/10
Nicholas
1 晚行程
8/10
Crystal
1 晚行程
8/10
Super clean property
Excellent service from staff
Autumn
1 晚家庭旅行
10/10
真实旅客
1 晚家庭旅行
6/10
This is an amazing hotel. We stayed here when Hurricane Helene brought a tree down onto our home last September.
We needed a place to stay for a bit while the final repairs were being made to our home recently. As I went to check back in because we needed more time at the hotel, a worker told me that they would allow us to stay that time. But those of us that live within a 30 mile radius of Charlotte were not welcome. Apparently they had some bad experiences with local customers.
I'm sorry to hear this. I just want everyone to be forewarned before they make reservations.
Yolanda
2 晚行程
10/10
Latoya
1 晚行程
8/10
Maureen
1 晚行程
10/10
Everything at the hotel was really good. Had only one issue with the cleaning crew where I asked one of the maids for new towels and she never said that she didn't have any but told me to see her later and that was it. We asked her this on several occasions. We ended up asking the front desk and they had someone bring us more. Seemed like she also might not have understood English too well.
真实旅客
3 晚家庭旅行
8/10
The only issue i had was, we had a 3 night stay and the room wasn't servised. I had to ask for clean towels.
jeanine
3 晚家庭旅行
10/10
We were in town for a cheer competition. It exceeded our expectations. The front desk staff were friendly, and the room was clean. We didn't experience breakfast but overall, our stay was pleasant.
真实旅客
2 晚家庭旅行
8/10
The room overall was fine but there was a sticky area on the rug.
Judy
2 晚行程
10/10
The customer service from the front desk was amazing and they were so kid friendly. My kids asked them a lot of questions, they were more than happy to answer. It was also quiet and clean! The rooms were very roomy, the breakfast food was really good, there were enough variety to choose from but not too overwhelming. Thank you for the stay!
Heather
1 晚家庭旅行
8/10
Great stay.
Brittany
2 晚家庭旅行
8/10
Front staff was very accommodating and professional. Room was roomy, comfortable, and clean. Need to improve shower head and pressure. Breakfast was sub-par. But at least I didn’t have go out for breakfast and spend extra money.