8/10 很好
2025 年 5 月 1 日
Poor customer service
We called in to make sure our reservation was ok we didn't know what time we would be arriving. I have stayed at your hotel many times and have enjoyed it. Your person (male) that was on your front desk couldn't find our reservation and gave us a run around for 20 minutes. when he found it he didn't even apologize. We requested a room that was close to out our companions which he said he did. Upon arrival we were on the 3rd and the other on the 5th. Our rooms were clean but customer service left a lot to be desired. He had no interest in helping us even when I asked if he was the young man we had spoken to. I expected better from your hotel.
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