We arrived bright and early off the bus at 6am and after emailing them the day before to let them know, they were able to get us into our room straight away. After a well needed nap, we realized the wifi wasn't working and the TV wasn't working properly, so we brought it to their attention and they IMMEDIATELY got to fixing it. The TV was fixed within 2 hours and even though the wifi took until the next day, they basically upgraded all of their wifi routers throughout the building. It was just poor timing that they went when we arrived. But once they got them up and running (less than 24 hours later) the wifi worked great! They helped get us our train tickets to continue on to Ho Chi Minh and even had somebody personally deliver them for an extra 40,000VND (like $1) so we wouldn't have to worry about picking them up and where to go at the station. The girls at the front desk were absolutely lovely and told us about some amazing local places to check out within walking distance. They even invited us out for a night on the town, but due to packing and having to be up early for the train we weren't able to make it. But they were absolute stars and I would go back just to visit them! Overall, room was great, probably need an upgrade with the AC units, but they kept the room cool to about 20C. The balcony was cute, even though the massive building built across the way blocked any type of view they used to have of the city. Bed was comfy, fridge was great and showers are ok.
