The room overall is very nice, clean and spacious. Location is great!
真实旅客
1 晚浪漫旅行
2/10
Nice location , but standard of flat was not as expected . The refrigerator was broken , cooking fan not working so it was not possible to steak meet or store any food . Tv was not working (no remote control) But the worst thing was the heating fan not working . The temperature inside the flat was low and we were freezing . All contact with smart flat did not help us . They where waiting for feedback from technical team . I regret ordering this apartments and the issue with tv and refrigerator has been reported by former customers as well and should have been fixed ahead of Your stay . The temperature in flat should have been fixed ,especially at this time of year with outside temperature of 6-8 degrees celcius .
Torbjørn
4 晚行程
6/10
I Made reservations for a suite with two bedrooms but i got two separate bedrooms on different Floors. The floors where on two and three and there was no elevator, for our Age this was a big Climb.
It took along Time to get Connected with the helpdesk and they did not solved the problem.
The appartements are clean and nice, but i missed the reception and elevator / vending machine for coffee or breakfast. Very nice was situation; middle of Antwerp
Petra
1 晚家庭旅行
10/10
Fijne plek midden in het centrum
Bart
1 晚行程
4/10
My stay at raphael suites has been extremely disappointing. For the past times that I have been there, the place is only going from worse to worse. You can tell they don't care about the details anymore. The suites have many broken elements, and new bad surprises each day and this would be ok if they would fix things but they don't. It really feels like they don't care at all anymore and it made the experience so uncomfortable.
There was no heating at first (while freezing outside), then there was no light in the bathroom, then there were other people having access to the code and then for 3 days there's a light that didnt turn off which meant that I couldn't sleep.
I can't believe a place like this can still have so many issues and such a bad service. Extremely dissapointing.
Ornella
11 晚商务旅行
8/10
Très bien situé, près des marchés de Noël et boutiques. Plusieurs options de restauration. Appartement très comfortable mais plusieurs lumières ne fonctionnaient pas donc l’éclairage de l’appartement plutôt sombre, surtout lorsqu’il pleut. Très propre, parfait pour trois ou quatre personnes. Communication avec locateur facile.
Johanne
2 晚家庭旅行
2/10
Erika
1 晚结伴旅行
8/10
The apartment is beautifully decorated, comfortable beds and spacious with wine glasses and a kitchenette. But, there was a leak coming from the upstairs apartment. Not just a bit of a leak but a flood that filled a pan. As we were only there one night we had enough towels to mop it all up. This has been mentioned in previous reviews so needs to be looked at immediately. Also the bathroom door was completely missing on one side. My son refused to shower with the family able to see him! Shame because the bathroom is really beautiful and the shower was good. The room was hot and the air con didn’t seem to work. A lot of lights are out especially the main one. It was a very good price for a lovely room but people shouldn’t be staying there till these issues are fixed. However, we found it all very funny and had a good stay because we were on holiday.
Anthony
1 晚家庭旅行
6/10
Het verblijf was mooi. Wel kregen wij een lekkage wat het in het algemeen wat minder heeft gemaakt.
Maud
2 晚浪漫旅行
4/10
The property looks nice in photos but did not function well. Every other item was broken or not functional in the apartment. We had to use a flashlight to illuminate the toilet area because the light was burnt out. There was no wifi signal on the third floor.
When I contacted Smartflats they filed a ticket and because they are a long-distance property manager did not do anything about it.
I will not be staying with Smartflats again.
Jill
2 晚家庭旅行
8/10
Sehr schöne, große Altbauwohnung mit hohen Decken und Designmöbeln. Einstmals hochwertig ausgestattet, könnte sie dringend eine Renovierung gebrauchen. Die Toilettentür z.B. kann man mangels Klinke nicht schließen, der Halter für das Duschgel ist abgefallen, Flecken auf dem Teppich etc. Die Straße vor dem Haus ist momentan aufgerissen, weshalb es auch morgens sehr laut war. Aber das ist ja nur temporär. Sonst ein gutes Viertel. Wir haben uns trotz der Mängel wohl gefühlt.
Alexandra
2 晚浪漫旅行
10/10
Max
1 晚行程
10/10
a lovely, quirky place within walking distance of lots of cafes.
Steve
2 晚行程
10/10
Hele nette accommodatie, wel 3 trappen op voordat je bij kamer bent. Accommodatie ligt midden in stad, alles op loop afstand. Kamer is erg mooi en netjes.
Jara
2 晚浪漫旅行
10/10
Very nice property, very clean and organized. It is in a very good location, close to commercial and historical sites. A lot of things to do and places to eat nearby. We had a little confusion with the entry code, but could sort it out with the help of the property management and they immediately took care of it.
Gabriela
1 晚行程
4/10
Beaucoup de petits problèmes : douche glissànte, aucune notice pour régler le chauffage ni la télévision, un incroyable sous-équipement de la kitchenette (seulement 2 assiettes et 2 verrres à eau par exemple, pas de grille-pain). Et une communication de pure forme en l'absence de contact sur place.
Navrant pour une location bien située et à la décoration soignée (malgré un chariot de linge sale stationné en permanence dans l'entrée !!).
Jean-Bernard
4 晚行程
2/10
Marc
2 晚行程
8/10
Jisk
2 晚行程
8/10
Caroline
2 晚行程
8/10
The apartment was beautiful and spacious. Borh beds were comfortable. The batheoom was amazing with the tub and shower working beautifully. AC and heat were localized and very good.
The communication with the service was poor when we had problems, and the technician sent out to fix the problems did not fully fix one of them. The wifi was down the whole time, and we only found the router while checking out. There were lights that wouldnt turn on in all of the rooms.
All in all, great property, but it needs some better upkeep and service.
Jake
3 晚浪漫旅行
6/10
Wow what an excellent offering in the heart of town. Let down by communication which was
only available online, all queries basically went unanswered. Be aware old building with very steep staircases, no lift.
Frazer
2 晚浪漫旅行
8/10
4 days in Antwerp. Apartment was very well situated for all the main historical sights
真实旅客
4 晚行程
2/10
No response to phone calls or messaging when we did not get the entry code to the apartment. Hotels.com personnel in Europe not helpful. Found another hotel, excellent and yet less expensive (Hotel Riga) in Antwerp.
Maura
2 晚家庭旅行
2/10
It is a lovely property in a good location but our experience staying there was extremely disappointing.
Issues with luggage storage, poor communication, broken air conditioning and WiFi that didn't work with no solutions from the staff despite multiple conversations with them.
Bed was also hard and the pillows not very supportive, leaving us in pain in the morning.