We waited over an hour for check-in. When I kept asking to speak to a manager they would put me off.
katherine
katherine,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 26 日
Beautiful vacation!
Our stay at Majestic was great!. The resort is very nice and clean. There are some signs of wear, especially in the rooms and the attention to detail is lacking for a 5 star resort. The room size and layout was amazing, however. We had a few hiccups on check in that had to be worked out and did not get into our room for 3 hours after arrival. It all worked out in the end with a great relaxing vacation. Staff was really nice, except, for some reason the restaurant waiters. They acted like they were being bothered to take our order. Our butler, Wilber, was awesome and even surprised us for our anniversary with a special room decoration. Food was mostly good, with the buffet being the least appealing. The daily beach barbeque was amazing and ended up being our lunch almost every day we were there. We did enjoy the spa and it was fantastic! The beach was picture perfect!
Joshua
Joshua,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
Anand
Anand,7 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 14 日
Beautiful resort, awful service
Hello, this was the worst vacation we have ever taken. I reported all of these events to multiple people including Jamie & Jose. Both state they are the managers of the hotel. It started when we checked in and Edith called me a Puta Loco. I was trying to check in my elderly parents and myself and Edith was so rude and impatient with us. Very unorganized. We then had broken glass in the pool which I cut myself on. On Saturday, we were due to check out but wanted to stay an extra day. I spoke to Obiedy that morning and he said they would let us stay the evening for $600 and I agreed. At 2 p.m. that same day Jose came barging into my room. I did not let him in. I was barely dressed and my 3 year old was naked. For at least 5-10 minutes I asked Jose to please talk to Obeidy and leave my room. I told him I felt very uncomfortable. He wouldn't not leave. I told him over and over again and finally threatened to call the Police. He finally left. We got the room figured out finally. The next morning upon checkout I told Jamie about all of the issues we had. She was so rude, inconsiderate and didn't care.
He came into my room with no permission
I have never felt so unsafe and scared.
Sonia
Sonia,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Felipe
Felipe,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Nicholas
Nicholas,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 9 日
Family Vaca
We booked our Main Pool Family Swim Up rooms (2) and had to argue to get ours. Moved us to Adult section. Daughter came next day with a 13 and a 14yo. They also were put in adult section swim up room, because the girls were not 18 they could not use the pool. So the expense of having pool access and not able to use was annoying.
Our butler Fransisco tried everything he could to get us moved to the family pool as we had booked. Fransisco went above and beyond for us to make our stay enjoyable. He decorated our grandaughters room for her birthday ( AMAZING JOB). If you book Majestic Mirage ask for Fransisco for your butler. Can not say enough about him.
Julie
Julie,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Fabulous
Wonderful people. Everyone very friendly. Some food was outstanding and other was just OK. All of it looks beautiful and so very many options. Warm sand, warm ocean water, and warm, lazy river pools.Juan and Gridell outstanding.
Elaine
Elaine,7 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 7 日
Super fint hotel men lidt i den dyre ende
Jeg har boet på flere tilsvarende hoteller i det område og de var billigere og på nogenlunde samme niveau. Men et godt sted at være. Kan anbefales men som sagt. Der findes alternativer.
Peter
Peter,14 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Great Experience with potential to be even bet
Food was pretty good for all inclusive. Beach and pool are 5 stars but close at 6pm. If they were open til 8 it would be much better. Casino should be expanded or redone. They need a true room service app like moon palace. English language gap is noticable but managable. App would solve a lot of miscommunications. Shows and themed nights are great but a little repetitive. Overall great experience and would recommend to others
Michael
Michael,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 18 日
andre luis
andre luis,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Much needed getway
We had an amazing time. The beach staff was amazing. Bartenders friendly. And a very accommodating butler. Really couldn’t have been more pleased.
Ryan
Ryan,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 6 日
Barry
Barry,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
KAREN
KAREN,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Very accommodating. Very attentive. Good food options. Big resort.
Sydnee
Sydnee,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
The property was spectacular. The rooms were huge and clean, the beach and pools were beautiful. The food was great, and the craft cocktails were amazing. Our butler Esteban was always available and we enjoyed his company. Jerry the Craft Bartender was great! Willy at the Steakhouse and Seaside for breakfast was so helpful and nice. The staff were all amazing. That's what I miss the most!
Suzanne
Suzanne,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 30 日
We. Will. Be. Back.
Jessica
Jessica,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Excellent resort
Many visits - always memorable
Michael
Michael,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Nikki Lanette
Nikki Lanette,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Access to beach wonderful! Large long pools great for swimming/walking