From the moment you drive up the long driveway to Enigma, your first thoughts are that it’s a stunning hotel, an architect’s delight, with amazing views over the countryside. However there were some flaws of the hotel we noticed soon after entering the lobby.
The hotel has so much potential to be more and do better than it was. Let me explain:
No one was on the front desk at check in time and we were waiting for 10 minutes or so for someone to come greet us. The gentleman who did greet us was friendly and welcoming, however we found the whole service quite slow. There’s potential here to improve.
The bedroom itself was large, with a good sized King Bed and a balcony with a view over the countryside. Some furnishings were a little dated and rusty however. There is potential to improve here.
We visited the outdoor pool for the afternoon and this was nice, however the jacuzzi was closed and the pool itself seemed like it needed some better upkeep eg the pool ladder wasn’t properly secured and seemed broken. There’s potential to improve it here.
We had a complimentary spa pass (via Expedia VIP Rewards), but this wasn’t offered to us at check in, so we didn’t see the spa.
Breakfast the next morning was underwhelming to say the least. There was fruit, cereals, a few bits of charcuterie and cooked food to choose from, but the food itself lacked flavour. Also the coffee was undrinkable.
All in all, this hotel has plenty of potential to be something greater than it is already.
