When we arrived we were told that the room that we booked is not available (swank suite with plunge pool with a big patio, bath tub and room devider) and instead we were sent to one room with the shower, no tub, swim up but not a private plunge pool and not even wrap around pool. We wanted the room we selected specifically for privacy as we have a son with autism and tub, room divider and private plunge pool was critical. We were not refunded for the room downgrade, and we wanted to get a refund however property did not want to refund us a difference in price which was over 1000$