We had booked for 4, the sofa for our children was a jack knife couch that had ot been vacuumed, so it was full of crumbs for them to sleep on, they had been given 1 pillow and a felt blanket. We asked the front desk to have the bed vacuumed and they said they would bring sheets up and would make up the bed. When we returned the sheets had been dropped off and the bed had not been vacuumed. We went down to the front desk and told the desk. They were concerned they would have to leave the desk unattended, but did find a vacuum to clean the sofa, we had to make up the bed.
I called to ask if the TV had access to Netflix, the person laughed and said of course not.
It says on hotels.com thereis a relaxing pool, but it was locked up and empty.
We got an air matress for the 10 year old to sleep on because the sofa does not fit 2 people.
I asked how to turn on the jacuzzi tub, the desk told me none of them are functioning in the hotel.
They did let us check in early and waved the fee. Front desk evening woman was very nice...but all alone.
The room aside from all that was nice, but not worth the $380ish we were charged on the website.