Ok where to start. Beautiful property and a beautiful penthouse room we reserved. My wife and I were on vacation with two girls ages 5 and 13 for 4 nights.
We checked in and had to walk in some insane wind getting painful sand blown in our faces following the bellman while 2 golf carts sat unattended. Let me tell you for the 5 full days we were here the wind was relentless. So much so that only one small section of pool was usable, while the other areas sat empty. It seemed they were short on staff because we barely saw anyone and at one point we tried to get a taxi and the guy up front said he was from another hotel and didn't know anything. Also everytime we went to a restaurant or the lobby etc we had to deal with the heavy sand blown winds. No one was available for a ride. And to add to the terrible service here, the woman that worked at the market was rude and short and scowled at me even though I was trying to speak Spanish politely.
The restaurant good quality is sub par and crazy expensive. A turkey sandwich for $33 and a bowl of strawberries $18 and the shrimp pasta $72. What?? Not many food options and you had to hunt for servers at the pool and go up and order by yourself.
The spa and beauty area was closed while we were there every day as was the kids club. Not many lounge chairs by the only pool that wasn’t ice cold.
So bottom line, the few staff that were on property were not very attentive or nice or helpful and the wind is unbearable.
Lauren
Lauren,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 8 日
They refused to upgrade us because they said it would be too much work for housekeeping. They did not provide any of the VIP amenities and refused to let us check out even an hour later. Very poor service overall. The restaurants are also very expensive and mediocre quality. Our first time here was much better and after the poor service this time we won’t be back.
Nicole
Nicole,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Great places to stay. Family oriented
Olurotimi
Olurotimi,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 9 日
Beautiful, tasteful room with equally nice grounds and surroundings.
john
john,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 19 日
nicholas
nicholas,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 6 日
Long lines at deli for breakfast. Service very slow everywhere.
Market store has very limited selection of items.
Time share salespeople very annoying in lobby while checking in. Would not except that we were not interested in taking tour.
Housekeeping had to be called to service room.
Joseph
Joseph,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 6 日
Staff is very nice and resort/rooms very clean
Rooms are spacious and nice design but already show signs of wearing out. Strong humidity smell in room.
Surroundings are “ok” but not great as construction going on (resort is not fully finished)
In the middle of nowhere, transport not great (free shuttle but only every 2h, taxi prices are exorbitant)
Only 2 restaurants on site. Exorbitant pricing for everything. Check reviews on Google for more details
Mickael
Mickael,9 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 4 日
carlos manuel
carlos manuel,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 25 日
Everything was great about our stay.The staff went above and beyond to make everything as easy as possible for the stay as well as being very attentive to detail.The property itself is beautiful and kept well.Hope to be back soon!
Nicholas Leo
Nicholas Leo,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 21 日
Juanita
Juanita,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 20 日
Clean and new facility. Golf course amazing. Tried an early check-in that did not work and staff seemed in a hurry that we checked out but besides that everything ok.
Luis
Luis,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 10 月 5 日
Very nice resort, only problem is it’s difficult to find. There are so many grand solmar and they kept sending us to different ones. Rooms are beautiful, valet service workers were very nice. They push vacation package very hard didn’t think they would try for almost a whole day but in all we had a great time.
Rudy
Rudy,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 7 日
My overall stay was amazing the staff were super friendly and helpful. They all made me feel welcomed. Loved absolutely everything about it. I do however wish the bar was open a little longer. Bar closes at 6pm, but other than that my overall stay was incredible. Once again everyone was supper friendly and caring from the front desk, concierge, spa, activity center, bar, waiters, and room service.
Verenice
Verenice,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 1 日
Instalaciones y el servicio del personal
Charles
Charles,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 8 月 26 日
La entrada muy mal se tardaron mucho en entregarnos el Pago use , después pues todo bien!
David R
David R,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 17 日
Fantastic resort for families. My kids loved the water slides, activities, and the kids club. The adults enjoyed the entire resort and beautiful views. The free shuttle to their sister resort (lands end) is a great perk offering access to their pools and views and easy access into the city for exploring. We’re already planning on returning next year.
Jacob
Jacob,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 9 日
Olga
Olga,4 晚行程
Expedia真实住客点评
6/10 好
2024 年 8 月 1 日
Sus instalaciones son bonitas y están cuidadas. La atención es muy buena.
Solo falta mejorar la higiene (hay moscas en el restaurante).
Y la kermes con cena mexicana, muy lejos de ser tal. Su ventaja es que sus huéspedes son extranjeros y quizás no conocen la riqueza de la comida mexicana.
真实旅客
2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 8 月 1 日
Sus instalaciones son bonitas y están cuidadas. La atención es muy buena.
Solo falta mejorar la higiene (hay moscas en el restaurante).
Y la kermes con cena mexicana, muy lejos de ser tal. Su ventaja es que sus huéspedes son extranjeros y quizás no conocen la riqueza de la comida mexicana.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 29 日
Beautiful resort, yet far far far away from down town Cabo! Research transportation as it very expensive outside of the resorts shuttle service to sister resorts