Communications throughout were very good. Check in (about 15 minutes away from the accommodation) was quick and easy and directions given were brilliant.
Location is ideal and on the outlook is a fairly decent apartment.
The only gripes we had were that there was no safety bar on the top bunk; we used the sofa bed in the living room instead of the bunks as a result. This may be a continental thing but we didn't feel safe letting our son sleep on the top.
Whilst clean, we felt it could do with a litle bit of maintenance and the floor definitely needed a proper hoover and mop. The main bedroom walls could do with a lick of paint and a new bed. We felt this room was quite small and actually let our boys share in there while we had the sofa bed. There are a couple of lights missing their shade and the ceiling window in the living area definitely let a couple of drips of water in.
With regards to the kitchen it is pretty well equipped, we feel that it would have been nicer had there been things like salt, sugar and pepper available and some larger cups and glasses; otherwise there is a nice large fridge with a small freezer compartment, pots, pans and crockery etc.
The television sockets in the living area need tidying up, as does the back splash around the cooker and bathroom sink.
Overall not too bad and nothing we felt strong enough to complain about but we wouldn't stay there again which is a shame when the customer service was excellent.