Food quality is bad, and the beach chairs are uncomfortable.
真实旅客
6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 18 日
beatriz
beatriz,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Solmaz
Solmaz,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Jin Bong
Jin Bong,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Luis Carlos
Luis Carlos,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 4 日
The property is advertised as adults only. While this may be true as far as the turquoise building, it is not anywhere near adults only in any other areas of the complex. It is an attempt to market the property to those who do not want to be around kids. The hotel building does not qualify the property to list as adults only. its misleading on purpose.
mark
mark,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 2 日
This was the best experience ever. My husband and I went for my birthday and had an amazing and wonderful time!! Everyone was so courteous, generous, and kind. Their bestie of love by placing their hand over their heart when walking by or near you was so amicable.
Everywhere you at our drank they were catering. The hotel was clean, updated, and lovely throughout. The pills and jacuzzi were amazing. Our view of the ocean from our room was tranquilizing. We truly did not want to leave. Our butlers were so catering, brought whatever we needed, filled our jacuzzi when asked, brought a bottle of champagne fault, and decorated our door and room with roses and balloons. We loved it so much there and did not want to leave and can't wait to come back! We will not stay anywhere else. The view of the ocean was perfect and going from restaurant to bar and having access to drinks within reach really made this the BEST BIRTHDAY TRIP EVER!!
Makeitha Jonyae
Makeitha Jonyae,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 28 日
Our butler, David, was amazing. And so is this resort. We celebrated our 29th anniversary here this month and we couldn't have asked for a better experience.
Robert Michael
Robert Michael,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 27 日
Todo excelente
Personal de spa Fernanda y Enrique eran excelentes la comida excelente y los bartenders muy amables y generosos
Jacob
Jacob,3 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 2 月 25 日
This is my 5th or 6th time going to a 5-star rated all-inclusive resort in Cancun Mexico, and actually my second time going to Turquoize at Hyatt Ziva Cancun (last time was 2 years ago). For reference, our room was "Sky Ocean Front Master King" so not the cheapest option. No arrival champagne or drinks for us which I find is pretty basic starting point at most resorts in Cancun (although some do seem to get it so unsure selection criteria). Out of all these times it was my first time getting food poisoning despite taking the usual precautions. Had very bad food poisoning that lasted 2-3 days, after eating at their Moongate restaurant regular menu. Mentioned it to them during check-out and they didn't seem very concerned by it and seemed dismissive of the feedback. I don't think they even bothered reporting or writing it down. Maybe we got unlucky but I'd try my luck elsewhere - why risk it. Concierge service through WhatsApp is convenient though. And their facility is clean aside from the washrooms closest to the main pool.
Sung Wook
Sung Wook,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Jennifer Lynn
Jennifer Lynn,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Great place to stay! Loved it
Steven
Steven,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Clean and quite.
Juhee
Juhee,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 17 日
All step very friendly and nice.
Ku
Ku,10 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Everything was awesome except pool cloeses little early than i thought