This place has a unique check-in process it needs a little work. What was missing was door code to enter the building. Without the code it is impossible to checkin.
I text, and called called the number provided and the calls went to voice mail. No reply to the text. I ended taking another room the night of arrival. The next morning I was able to enter the building and the housekeeping staff helped me contact the virtual checkin assistant.
Tge night before, when I made my payment online I was directed to a checkin portal but the password required was not provided. Also at checkin the door code provided was wrong the housekeeper assisted me with proper room code.
Although it was advertised as a suite for a very reasonable
price the kitchenette was poorly stocked. There was a remote for a TV but no TV.
The location was good, and if I could have checked in the first night the price would have been very reasonable.
anthony
3 晚行程
2/10
The room was dirty and equipment those has been listed in Expedia was not in the room.Like dish washer or TV
Ramin
2 晚行程
2/10
The customer service was pathetic, They do not respond to your request and neither call you back.
The thing mentioned on the website are not available in the apartment like AC, Dishwasher tablets
Avinash
2 晚家庭旅行
2/10
Nicht Buchen, do Not Boooking!
Sehr schlechte Kommunikation, das Appartement war extrem schlecht gereinigt.
Bad überall Schimmel
Auf der Terrasse fehlte einfach Mal ein paar Quadratmeter Holzdielen.
Elektrokabel hingen einfach ohne Isolierung in der Gegend.
Keine Cafemaschine, Zuwenig Gläser Tassen usw.
Kein besen um Mal kurz zu kehren.
Einfach nichts vorhanden.
Kaution wird vielleicht nach 5 bis 10 Tagen zurück gezahlt.
Positiv: tolle Matratzen
Bernhard
8 晚结伴旅行
4/10
Very bad or no communications from property management - they never answer their phone or any email you send to them
Prabodh
3 晚家庭旅行
8/10
It's near to the train station, simple and good for family and group or solo travelers. I like the check-in system, even i make a last-minute booking. System easily get my booking immediately.
真实旅客
1 晚行程
6/10
Just a normal room to stay which is not exactly same as pictures via hotels.com
Parking is not free as shown on the site. So we parked a car in front of the apartment in weekend.
There is an entrance to check in next to a door for accommodation. You can checkin in on a screen with a phone calling from a staff.
Kyuhyung
1 晚结伴旅行
4/10
Für alles muss extra bezahlt werden, Klimaanlage, Fernseher, Check-in, usw. Keiner der Angestellten spricht Deutsch, nur schlechtes Englisch.
真实旅客
3 晚浪漫旅行
8/10
Andrei
4 晚行程
6/10
They said they had laundry on the booking, got there and they did not. The nearest laundromat was far away and cost much too much. Instead the nice folks at A&O Hostel let me do my laundry there for a good rate.
真实旅客
2 晚行程
2/10
Arrived at the airport in Vienna after midnight, and we had phoned to let them know we would be arriving after midnight. Once we arrived at the apartment, no one was there.
- needless to say we had to find other accommodation upon arrival.
Erin
1 晚家庭旅行
4/10
Miguel
3 晚行程
4/10
Doppelbett aber nur 1 Nachttischlampe
Fernseher funktioniert nicht
Tür kompliziert öffnen zu öffnen , von außen schließen dafür war ich zu schwach
Angebot mit Preis 65 , abgebucht +Kaution 30, wann bekomme ich die retour?
Klimaanlage extra 10 Euro in bar, sie zieht genau zum Kopf
Kein Geschirrspüler
Geschirr schmutzig Gläser innen braun
Duschvorhang
Armatur Dusche Kalkspritzer von mehreren Vorgängern
Keine Lampe beim Spiegel nur Kabel
Insgesamt schmuddelig
Sabine
1 晚商务旅行
4/10
Problem with the hotel - charge a deposit and cleaning fee that is not mentioned in the booking agreement.
The hotel will not refund the the cleaning fee. Room was left fully OK. A legal procedure is on the way when no positive reapons is coming - very sad about this..
真实旅客
1 晚行程
8/10
エントランスキーとルームキーのラベルをつけてほしい。
真实旅客
1 晚行程
8/10
The heater was on at night was so warm not sleep good Baucus the only to open the door in to the street in its not good idea for the safety
Ahmed
1 晚结伴旅行
6/10
Klara
1 晚浪漫旅行
2/10
very bad and poor communication, no e-mail communication at all, staff very unfriendly, cleaning charged extra 25 € despite of the fact the room were not clean - dust and hair everywhere
真实旅客
1 晚商务旅行
2/10
I could not find the entrance to check in. I liked the hotel, but the bathroom smelled bad. I could not control the heating temperature and it was cold.
Yeonghoan
1 晚家庭旅行
2/10
Burkhard
4 晚商务旅行
8/10
Overall very nice staff and Appartement. Doesn't fit one-nigh due to the slow check-in checkout process, the neeed to call local number to do it and finally the cleaning fee.
As for cleaning fee.... Unfair to place it under small letters. Plus... 20 euro is too much