When we arrived they had no room for us we had to wait for one to be cleaned it was 2 hours after check in the bar and room service was closed on weekends we had to leave a £350 security deposit which was more than the stay cost us when checking out I was advised it would go straight back on to my card as we didnt even eat there theybhave taken £42 from my card with no notification what it is for I am waiting for a response from the hotel
Anastasia
3 晚家庭旅行
10/10
Camille
1 晚行程
2/10
Yu cheung
3 晚结伴旅行
4/10
laurent
3 晚商务旅行
8/10
Romuald
3 晚商务旅行
2/10
The girl at reception was rude and not helpful at all. After checking in, we noticed we didn’t have enough towels and needed 2 extra pillows. I went to the reception to request what we needed but she simply refused to provide 2 extra pillows for the sofa beds. There was no reason given, she just said she is not going to provide the additional pillows with a straight face. Towels were provided 2 hours later after three trips to the reception, it was bizarre.
The worst part was the same girl from reception later knocked our door with pillows in her hand in the evening and I was obviously surprised but happy to see her with the pillows. She then responded saying oh, these pillows are for another room. It didn’t feel like we were staying in a 4 star hotel, we wouldn’t stay here again.
真实旅客
1 晚家庭旅行
10/10
Matelas confortable, pas de bruit, parfait
Dorinda
1 晚家庭旅行
4/10
Xavier
1 晚商务旅行
10/10
christian
1 晚行程
2/10
Abdassamad
3 晚行程
10/10
Laurent
1 晚行程
4/10
真实旅客
1 晚行程
2/10
真实旅客
1 晚行程
10/10
Karine
1 晚行程
6/10
Patrik
1 晚家庭旅行
6/10
Erico
3 晚行程
8/10
Abi Viviane
1 晚行程
10/10
Wunderbar sehr schön sauber und freundlich
JOANA
2 晚行程
2/10
Terrible approach how we have to pay a deposit to stay in a hotel in 2024 asked for extra € but then to be refunded 2-7 days… first time ever seen this rule. 8 euros per person tax € euro car park fee … i should warn people to read every little print with this company to avoid further chargers…!
Abdurrahman
1 晚家庭旅行
8/10
Nicolas
1 晚行程
10/10
Jacob
1 晚家庭旅行
10/10
Marie ange
4 晚商务旅行
8/10
Sejour convenable petit ddjeuner trop excessif
Antoine
1 晚家庭旅行
8/10
Chambre correct mais sans plus.
Trace d humidité et douche abîmée mais signalé a la réception
Petit dej à 20 € non justifié. Quantité en manque