This place was WAY BETTER than we expected! Food great! Service great! Big comfortable room! Will always stay here while in Cancun!
Kelly
Kelly,12 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 28 日
Elevador
El elevador no funcionaba
ALEJANDRO
ALEJANDRO,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Excelente!
Pedro
Pedro,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 24 日
Alcides
Alcides,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 21 日
Nora
Nora,10 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
Bien , aunque las habitaciones son muy viejas
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 16 日
Raul
Raul,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Obet
Obet,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Clean and conveniently located.
Jennifer
Jennifer,2 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 5 月 1 日
The
Jorge A Carrero
Jorge A Carrero,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
The staff at NYX were so amazing. My wife has some mobility problems and I’ve never seen such compassion and accommodation from complete strangers. We can’t thank them enough for their help and effort.
Shawn
Shawn,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
The hotel exceeded my expectations! Clean, beautiful, excellent customer service, delicious food options. All inclusive has everything included drinks, food, ala carte as well as buffet. Gorgeous rooms. Better than the pictures. Perfect location on a private beach. Loved it!!
Pooja
Pooja,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
I guess how the building was structured, but there was a lot of steps, especially when the elevators stopped working for one night and day, which I’m sure it was out of your control.. other than that it was a nice place and the people were very nice
Theresa
Theresa,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Michael
Michael,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 28 日
Just came back from a 4 day stay and was a little disappointed in several things.
Good:
1. Beach is beautiful
2. Staff and service on beach is wonderful
3. Renting private beds and chairs on the beach was very cheap 40.00 a day.
4. Rooms are beautiful and large (ocean view)
Bad:
1. Drinks are VERY watered down or cheap
2. The lobby bar isn’t open until 6pm and wasn’t open every night.
3. Limited food options. Very small buffets and could not get reservations to the specialty restaurants.
4. Staff at front desk wasn’t very friendly.
5. There is a dress code for men at all restaurants, even the buffet.
6. We are on the fifth floor and the elevator broke down for 24 hours.. I heard it’s an often thing here. No other option but to walk up 5 flights of stairs.
7. Not really any good night entertainment.
8. Lunch food was good and free but dinner buffet was terrible. We ate out two nights in town.
9. Our friends had the biggest room at the resort and the A/C only works if you are in the room and they did t have hot water. They did get moved to another room after creating a major scene.
9. Pool was hot and always loud music. Also very small
10. I do not recommend this place if you do not like to walk upstairs. Every building is separate and their stairs no matter where you go.Lots of them. even the entrance to get into the place has a ton of stairs.
There are much better options in Cancun that the NYX. We frequent Cancun and I would not recommend this resort.
DANA
DANA,3 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 28 日
mustafa
mustafa,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Una muy buena experiencia, el hotel es tranquilo, ideal para un viaje en pareja o con familia. Por donde veas el lugar está impecable, la limpieza en la habitación fue excelente, así como en los baños cerca de la alberca, en cuanto a limpieza todo muy bien. La comida es riquísima, todo lo que consumimos de alimentos tenía muy buen sabor.
Todo el personal fue muy agradable y servicial, con lo que llegábamos a necesitar nos ayudaban.
En general muy buena experiencia, volveríamos a reservar.
Angela Flores
Angela Flores,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Issac Jahvon
Issac Jahvon,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 26 日
First time stayed, we expected less but were impressed by delicious food and great service. Its a limited all-inclusive because 4 restaurants not all to your access and dining , so we had some issues . Overall we as a good stay.
ELAIN
ELAIN,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
SEONGHO
SEONGHO,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 26 日
The staff here really made the stay. They were so much fun and kept the party going every day!
Michaella
Michaella,6 晚结伴旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 26 日
Overall, I would not recommend this place. Spend your money somewhere else.
I’m only giving this 2 stars because of the friendly entertainment staff and waiters. They were great people and made the experience somewhat tolerable. The entertainment crew were super chill, fun, and easy going. I would recommend them for any other hotel to hire them.
The hotel is not the greatest. We were initially given a room that was extremely humid and full of mold everywhere. I’m allergic to mold and was forced to stay one night in the room because they did not have another room available. If I get sick from the stay, the hotel will be hearing from me again. The second night we were moved to a better room. The original room was also not ocean view which is what I paid for to begin with.
The food at the upscale restaurants Chianti and Umami are not the greatest. Chianti is sexist towards men. They allow women to wear cheap plastic sandals and men who wear designer dressy sandals are sent back to change their better looking dressy sandals to closed toe shoes. Food at Chianti was horrible. Let’s put it this way, Olive Garden is way better than this “upscale” place. Umami is another story. The restaurant undercooks the meat, vegetables are undercooked with no flavor. The staff was nice though.
The Deck restaurant, the food is always cold and they don’t let you in with swimming trunks you have to go back to your room to change.
Robert
Robert,5 晚结伴旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 25 日
Checked in on 4/20/2025 for the entire week of my birthday, so dissapointing in the common areas. The picture gallery is very deceiving vs in person, the pictures make the hotel and the areas look very spacious. Pool is very small and the beach area in front of the hotel feels very tight and mashed together. Everyday my food arrived cold at dinner or wasn't cooked up to par. When I told the server how I wanted my meal to be cooked she came back and the chef said no, that it wasn't going to be heated up. The front desk team members were so uncooperative, when I would express my concerns they just brushed it off. They tried convincing us to do this seminar about their properties (time share kinda thing) for a free room upgrade and free beach cabana but were requiring we show them our credit cards and its details so we declined. You are not allowed to go have lunch at the deck if your damp or wet (mind you the deck is next to the pool and on the beach). I went to have lunch, was turned away because i looked wet, had my spouse go with me again 1min later(he was dry) and they let both of us in WTH?!?!
jose
jose,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
I loved that the resort wasn’t too big. Easy to move around without getting lost.