迈考棕榈海滩度假村, 麦考

Beautiful hotel, seems very new

This resort is very beautiful and has so much potential. The ocean view rooms are lovely and the ground ect are great. The beach across the street is stunning and perfect for swimming. The location is very close to the airport but that’s about it. No other options close by for dinning and the food at the resort isn’t very good, buffet and from the menu. The service at the hotel needs more attention and the staff proper training- not very attentive, Hotel was very low capacity but still took 10 minutes to be waited on at lunch and had to be flagged down for drinks or anything else. The beach front pool has an area for a pool bar but it is not finished so can’t get a drink at that pool and staff from the restaurant didn’t come out to take orders. If being in a secluded area with great views and quiet beach are important then we would recommend it.

Room very comfortable. Seaview nice. Breakfast so so. Overall enjoyed the one night stay.

Front desk: Poor check in practices Front desk staff is very rude. Often times they would ignore people's simple request and they get easily irritated if asked a questions, specifically, the front desk manager. The hotel provides bicycles at no charge, we requested bikes numerous times but everytime was unavailable. They lend bikes to guests for indefinite time, which doesn't allow for other guests to also use them. They need more rules and regulations. Employees need to speak a little more English. Staff has no hospitality background, they are untrained and half of the time they don't know what they are doing. Breakfast had an open kitchen, there were staff without uniforms, the surrounding staff, their shirts not tucked in or name tags. At times we would see staff without uniform by infinity pool, you don't know who is who. Hotel doesn't have enough staff, food takes forever, specially by the back pool restaurant. It could take from 45-1hr t get a simple sandwich. We waited 1 hour for a chicken sandwich and a soup, they brought beef sandwich instead and it took another 20 minutes to get the sandwich right. Kitchen understaffed. Manager is never present. I think the best part of the hotel were the rooms, really beautiful inside. We had pool access and was nice. Staff doesn't really clean the rooms, beds were poorly made and floors and toilet still dirty. Infinity pool bar needs to be finished as well as its surrounding areas for more guests to enjoy.