We arrived late, around 12:30am, after calling the hotel to let them know. When we got there, we had to wait over an hour for the front desk clerk to come and check us in. We went all over the hotel looking for someone, and when he finally showed up, he was high. Also, when we went to take a shower, recognized they gave us no bath towels. I stay at Fairfields all the time. This one was terrible.