Tried to call a few days before arriving after reading a review about glass, see through walls to the bathroom meaning you could see another person using the shower or even the toilet.
This was proven very difficult, was cut off 4 times whilst the person ‘went to find out’, spoke to customer relations in the end who also couldn’t get through to get an answer either.
On check in, the process was very slow and not very friendly.
Our room was relatively small, despite a free upgrade apparently, but this is quite normal for a London Hotel.
The room had a great view of Leicester Square and was in a fab location.
Our understanding was the breakfast was £30 per person so we didn’t eat that here when there are so many food outlets surrounding you from McDonald’s, Wetherspoons and many other choices depending on what you fancy.
The lunch/dinner menu was very limited so again we decided to eat out.
My husband was running in the London Marathon, I met him back at the hotel when he finished and whilst I was waiting and on the phone housekeeping came to see if I wanted the room serviced, I said I didn’t and they then lectured me that I should’ve left the do not disturb sign on the door outside - why?
One side stated do not disturb having 40 winks and the other stated please service the room - one would assume rightly or wrongly that no sign means just ignore being that I wasn’t sleeping or needing the room services.
Cold, unfriendly check out.