4/10 尚可
2025 年 4 月 20 日
Worst customer satisfaction
The next day of reservation I received an e-mail from the host company saying I needed to pay a £100 deposit within 24 hours, otherwise they reserve the right to cancel my booking.
I’ve tried but the payment system on their website didn’t work and there was a message that authorization would be made 24 hours before the visit. I wrote to the host and they said there’ll be no cancellation because I’ve paid for the room. But the last day I had the same problem, they held me on the line to solve the system problem but couldn’t manage for 3 hours, they still insisted on the deposit otherwise they wouldn’t send the check-in info. I was late for a lot of things and if I didn’t have a friend in the UK who did a bank transfer I would be looking for a new place on the last day with high prices. If this is your system's fault you shouldn’t insist on a deposit.
The location is fine, room no.8 was not bad for 1 person to stay. The blinds were ruined but I fixed them. I didn’t receive any check-out information but I did everything reversed and sent a message to the host, I didn’t receive any feedback.
When they received the deposit, they said they’d refund in 2 days after my visit ended but they haven’t. Me and my friend wrote to them, and they managed the refund on the 5th day of checkout. I was lucky that I have an awesome friend there, otherwise, this journey would be a nightmare.
They are still kind in their messages; however, no problem-solving and customer satisfaction.
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