可以免费取消我在卢卡民宿的预订并获得全额退款吗？

是的，卢卡民宿在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

卢卡民宿有游泳池吗？

是的，有室外游泳池。住客可以在 08:00 至 20:00 期间使用游泳池。

卢卡民宿是否允许携带宠物入住？

很抱歉，不允许携带宠物。

卢卡民宿是否有停车场？

很抱歉，没有，但是周边有街边停车场。

卢卡民宿提供机场接驳班车吗？

是的，提供从机场到酒店的班车。费用为每辆车 USD 67。

何时可在卢卡民宿办理入住和退房？

开始办理入住：15:00；停止办理入住：23:00。退房时间为 12:00。提供快速入住、快速退房和无接触办理退房服务。

在卢卡民宿及其附近有什么游览观光项目？

卢卡民宿设有室外游泳池和附近的室外游泳池使用服务。

卢卡民宿配备厨房或小厨房吗?

是的，有一个小厨房，其中还包括炉灶、冰箱和厨具/餐具。

卢卡民宿配备任何户外私人空间吗?

是的，每间公寓的特色是有阳台或露台。

卢卡民宿周边区域环境如何？

从卢卡民宿仅需7 分钟步行可至卡门海滩主海滩，2 分钟步行可至第五大道。

卡曼海滩卢卡民宿住宿优惠| Hotels.com 好订网

Q: 卢卡民宿是否允许携带宠物入住？

很抱歉，不允许携带宠物。

Q: 卢卡民宿是否有停车场？

很抱歉，没有，但是周边有街边停车场。

Q: 卢卡民宿配备任何户外私人空间吗?

是的， 每间公寓的特色是有阳台或露台。

6/10 好

2023 年 1 月 8 日

Decent for a quick stay

Expedia真实住客点评

2/10 很差

2022 年 3 月 3 日

René，2 晚行程

Ebookers真实住客点评

10/10 绝佳

2022 年 1 月 12 日

Gracias

Satisfecho

rafael，1 晚商务旅行

Hotels.com真实住客点评

2/10 很差

2021 年 11 月 3 日

Aun con la reservación me cancelaron mi estadía, espero no me hagan el cargo por algo que no pude utilizar

Ulises，1 晚行程

Expedia真实住客点评

8/10 很好

2021 年 4 月 10 日

Buen lugar, excelente ubicación a pocas cuadras de la quinta avenida y de la playa, todo estuvo bien, lo único que no me gustó esque son muchas escaleras y para subir maletas si esta pesadito, pero en gral me agrado el lugar.

6 晚家庭旅行

Expedia真实住客点评

2/10 很差

2021 年 4 月 9 日

Absolutely HORRIFIC hotel with no communication at all. I was locked outside for almost an hour and couldn't even get in. The appliances are rusty, the room looks NOTHING like this, and is completely different inside.There are much cheaper places for better value in Playa . Whatever you do do not stay here Also there is no staff on site at all ever for anything. They don't answer the phone when you want a refund- HORRIBLE PLACE!

2 晚行程

Orbitz真实住客点评

2/10 很差

2021 年 3 月 26 日

There is a restaurant on the first floor, I stayed on second floor, couldn't sleep because of the noise, you can hear every word of people dinning, you can also hear your next door neighbor snoring, so clear, even washing their teeth or using their bathroom and every word they talked. Many other issues too. I'm not difficult, I stayed in many places, never wrote a bad review and I usually don't complain but this place was too bad. Price is average for the area, is not a matter of cost.

6 晚家庭旅行

Expedia真实住客点评

6/10 好

2020 年 8 月 23 日

So there were a few false advertisements that made this place a 3/5 star! 1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other rooms,fine after being stranded at the airport because the shuttle was not authorized I had to wait 2.5 hours for the cleaning women to finish cleaning,place was very comfortable, tidy. My room had a sewage stench to it so I kept my door closed until night time. It was from pumping no So there were a few false advertisements that made this place a 3/5 star! 1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa 2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other ro doubt (there’s a restaurant down stairs) 2. The

Shay，4 晚商务旅行

Expedia真实住客点评

6/10 好

2020 年 2 月 2 日

This property is a small boutique hotel close to 5th Avenue! It is an old property with room situated on three floors, and a narrow stairway to enter the small reception area. It is located over a restaurant, which does become quite noisy in the evenings, and when they start dragging tables & chairs along the floor when opening and closing! The room was quite spacious, however the amenities are very dated, and quite sparse. The shower is not very good, and only provided about 2 minutes of hot water and then it was cold. The microwave in the room stopped working after 3 days in the room (only used to heat water for a coffee). The air conditioning was not functioning on the first night, but this was explained to me, and the following day the maintenance guy was coming to repair it.! The young receptionist that checked me in was very polite & courteous, and was available if required. For a budget hotel this property is "OK", but there are many other accommodations of better standard located close to this area.

7 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2019 年 9 月 15 日

Loud. Beds were rock hard. WiFi wasn’t always working. Cable went out a couple of times. Pillows and cushions were smelly. The man in charge was nice.

Cinthia，11 晚家庭旅行

Orbitz真实住客点评

8/10 很好

2019 年 3 月 27 日

Spacious room for a great price right by 5th Avenue and the beach

1 晚浪漫旅行

Expedia真实住客点评

6/10 好

2019 年 2 月 5 日

Very well situated, very clean and totally cheap. Big refrigerator, 2 burners, small sink. But it’s a 2 stars, not a 3. Only 2 minutes worth of hot water. No towels at check in, needed to No hangers. The unit 201 is very very dark, but I’m pretty sure the higher levels are brighter. Not soundproof at all, bring earplugs. Above a lively restaurant, amazing flamenco dancer and guitar player on Friday nights. Fatima the hostess was lovely.

7 晚浪漫旅行

Expedia真实住客点评

6/10 好

2019 年 1 月 28 日

La ubicación es muy buena. La limpieza del lugar es mala, los sillones huelen mal, el refrigerador, las manijas de las puertas y las sillas estaban pegajosas, cuando quise hacer check out tuve que esperar mas de dos horas a que llegara alguien. En las noches hay mucho ruido en el cuarto, porque al lado hay un restaurante.

Lourdes，4 晚行程

Expedia真实住客点评

4/10 尚可

2019 年 1 月 9 日

do NOT stay here

I was very disappointed with Casa Luca.Upon arrival, we were told we could not check into the room we originally booked (the penthouse) because the current tenants wanted to stay another night. We had to stay in another room and then move the next day. They gave us a ticket for a free breakfast down the street to accommodate us.The penthouse was pretty bare and needs maintenance. The bathroom smelled like raw sewage constantly so we had to keep the door shut. The hot water was consistent and good. On our second to last night, our neighbors next door told us that they had been robbed in the middle of the night. Their passports, money, and computers were stolen out of the room while they slept. They left later that day. I awoke the next morning to a female hotel worker walking into my room WHILE I was sleeping at 8:40 am. I asked her what she was doing and she told me to it was time to checkout. (She spoke no English) I told her I was not due to check out until the next morning and she left. Even if I was supposed to checkout (which I was not) check out is not until 12 o'clock. My other complaint was that we had a back patio. The door was jammed shut and could not be locked or opened. We asked for the key and never got it. However, the door did crack open enough for a ton of ants to come in under which we then found in our bed. You get two towels for your entire stay. The wifi was not great either, it only worked when sitting outside or in the front room.

Rylee，2 晚浪漫旅行

Hotels.com真实住客点评

6/10 好

2019 年 1 月 5 日

I rented the penthouse top floor. Overall it was okay. Would rent again but rather rent elsewhere. Pros: - cute appartment with basic kitchenette - tv in living and bedroom - great location. 1 minute from 5th ave walking zone, 5min from beach - no cockroaches Cons: - great location right in the center but that comes with loud music and party noise at night - no elevator - no speak English - slow WiFi, poor connectivity. Only had WiFi at the entrance, lost connection inside the room - no daily housekeeping. Every 3 days only or extra charge. Had to purchase toiletpaper myself after two days. - not very clean. Found hairs that are not mine everywhere. Avoid looking under your sheets or be horrified. - room floods with water when it rains. Puddle of water at the entrance every time it rains

7 晚行程

Orbitz真实住客点评

8/10 很好

2018 年 12 月 20 日

Less than a 5 minute walk to 5th Avenue. Very clean and had a homey feel. Loved it for our first stay in Mexico.

4 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2018 年 11 月 13 日

5 晚行程

Expedia真实住客点评

6/10 好

2018 年 9 月 17 日

Casa luca review

The place is above a restaurant, so it is loud at night. The service is good and kind, also the room service. We booked for 4 nights, and then we booked for 2 more nights. The place is good what so ever. Not a perfect place but cheap, you get high value for your money

4 晚浪漫旅行

Hotels.com真实住客点评

8/10 很好

2018 年 8 月 6 日

Great location the staff was very attentive and helpful. Nice restaurant on the first floor. Very confortable room. I will definitely recommend this place and will book this place next time I come to Playa del Carmen.

Jorge，3 晚行程

Expedia真实住客点评

8/10 很好

2018 年 8 月 2 日

rodrigo hidalgo，4 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2018 年 7 月 31 日

Prisvärt med bra läge

Hotellet låg bra till och personalen var mycket trevlig och hjälpte oss att bära väskorna upp för alla trappor. Har man rörelsehinder eller är äldre så kan det vara bra att veta att det är väldigt många trappor upp och ingen hiss. Wifit i vårt rum var tyvärr jätte dåligt, vilket var ett minus och receptionen var obemannad mer eller mindre hela vår vistelse. Det var dock fina stora rum och väldigt prisvärt!

Nicki，1 晚浪漫旅行

Hotels.com真实住客点评

2/10 很差

2018 年 7 月 5 日

La Peor Experiencia en un Hotel

Muy mala experiencia NO RECOMIENDO ESTE HOTEL A NADIE...llegamos el dia de chek in como a la 1 pm y no encontramos a nadie en la repcepción, aparecio una camarera y nos dijo que habia que esperar hasta las 3 pm. Nos toco dejar las maletas como en una sala de espera , la supuesta recepcion queda en un segundo piso y no hubo nadie que nos ayudara con las maletas, nos fuimos a almorzar y llegamos como a las 4 pm igual nuestras maletas estaban en esa sala y nadie que nos entregara nuestras habitaciones...hasta el dia que salimos del hotel (dos noches 3 dias era la reserva)nunca nos hiceron el registro, no hiceron aseo de las habitaciones habia prometido eatacion de agua y cafe y tampaco lo hubo. Para completar para acceder al hotel hay una puerta en el primer piso y nos toco varias veces que estaba con llave y hasta que no aparecio otro huesped que nos abriera no pudimps entrar.. PESIMO SERVICIO NUESTRA PEOR ESTADIA EN UN HOTEL.

Julio，2 晚浪漫旅行

Hotels.com真实住客点评

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常见问题

可以免费取消我在卢卡民宿的预订并获得全额退款吗？

卢卡民宿有游泳池吗？

卢卡民宿是否允许携带宠物入住？