Location is good, walking distance to the main shopping area, the room is clean and spacious and the spa is very nice.
However the service is bad. Everything you need from the reception you need to go down and get it by yourself, even if you need a towel at midnight they can’t send it to your room. And the late check-out charge is very un-reasonable. They charge 2200yen for late check-out for 30mins, and they didn’t explain it in advance, only written on the sheet they delivered on the first day which can barely read.
The room have several comment:
1) The curtain is only one way, not moving towards to the center of the window.
2) It is dusty at the back of television and very dusty at the air ventilation in bath room.
3) No refill of bottle of water and one-time daily necessities in bath room