It was a fine experience and they provided a comfortable stay as far as hotels go, but I would temper any expectations related to the “resort” aspect of the place. Yes, they have a very pretty pool, a bar with a free drink during your stay, and they might even have free smoothies at noon if you’re lucky… they also don’t have a free breakfast, have limited hours and availability regarding their scooter rentals (the attendant is not always available), don’t have a sufficient number of parking spaces, and are NOT 21+ as was advertised.
The age restriction was the most confusing- given the free alcoholic beverage, the table with free condoms and lubricant, and the “Love Island” aesthetic of the place, it certainly appeared to be 21+. They even sent an email that stated our reservation could be cancelled if we had someone under 21, which is crazy given the number of children that were staying there. No problem with kids, but the juxtaposition was contrasting to say the least.
Staff are fine- they do their job. I don’t know that their customer service skills were worth the resort fee, but alas.
If you’re wanting a resort to spend the majority of your time at and to enjoy all the perks, I can’t speak on if this will satisfy- we spent most of our time away. If you just want beds to sleep in and a shower to wash off, it works. Don’t plan on going to bed too early though- the kids were still in the pool at 11pm, and the music was still blasting.