Our stay was awesome. Lots of greetings from pool maintenance personnel, cleaning staff and Fanny was very accommodating!!
Shirley
Shirley,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
We spent almost three weeks in beautiful Puerto Morelos, and this was by far the cleanest place we stayed. It had a mini kitchen and a pool, which made our stay even better. You can walk barefoot to a snorkeling spot, and the area is full of great restaurants. Just a heads-up—it can get a bit noisy until early morning, so earplugs or headphones might come in handy!
YONGWAN
YONGWAN,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 1 日
Charlene
Charlene,14 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 6 月 6 日
No one was at the property and we were sent to a different location. I was traveling with my elderly father and the walk between properties in the heat with our luggage was very hard for him.
Nicole
Nicole,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 16 日
Sedona
Sedona,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 3 月 5 日
Suzanne
Suzanne,14 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2024 年 2 月 19 日
Highly recommend NOT STAYING HERE. Puerto Morelos is great and the location is close to everything but the actual property is 1. Not as advertised/not even the building in the pictures and 2. Rundown and gross.
In case you are still considering…
3. There was a single hand towel in our room and when I requested some sort of actual towels for showering was told not until tomorrow. After 3.5 hours and a lot of back and forth we finally ended up with towels dumped on the floor outside our room.
4. The first floor bedroom my in-laws were in did not have locking windows. No deadbolts on either of our doors, just a little push button lock. No key to the safe in our room. One of the windows facing three late night bars didn’t have any sort of covering.
5. Corners of bathroom not swept, gum stuck to floor, curtains so dirty I did not even want to touch them. The giant jug of clean” drinking water smelled funky.
6. No toiletries provided and certainly no robes like in the photos (lol). Only one pool with no outdoor lighting so unusable after 7 pm. If there was any sort of roof deck or restaurant, we did not find them.
Also, the property is in a pretty loud area but we were there on a Saturday and were expecting downtown noise. This didn’t bother us but might bother someone.
Maureen
Maureen,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 2 月 15 日
Our first room had no running water. There was any empty room next door which we were moved into the next day somewhat begrudgingly. Once we were settled and had a bathroom to use things went OK. Location was convenient for our needs though two restaurants across the street often had loud music late into the night.
David
David,10 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 1 月 18 日
Very helpful staff
alfred
alfred,6 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 1 月 1 日
David
David,14 晚行程
Expedia真实住客点评
2/10 很差
2023 年 12 月 29 日
Dexter
Dexter,6 晚行程
Expedia真实住客点评
6/10 好
2023 年 12 月 28 日
The place was clean and lots of hot water. Easy access to restaurants and the beach.
Now for the downside. Checkin was difficult. First off the place doesn't have a sign. When we arrived, there was no one around. We were having difficulty with our Mexican SIM card and had to go next door to King Scuba to ask if they knew where the management was. They were very kind and tried to call a number we had as well as a number they had. No one answered either number. Not knowing what to do next we waited around and the manager and maid arrived and seemed baffled as to where to put us. They put us in a nice apartment and we asked about WIFI password. After awhile the manager gave us a password that didn't work. But eventually she got the right password. Everything seemed to be fine. After a trip to the store, we found the refrigerator wouldn't get cold but the freezer was refrigerator cold and we used that as a small refrigerator. We could never reach anyone by phone to inform them.
We met another couple on our last day that also could not reach the management to check in. I think this is a common problem.
So no I wouldn't recommend staying here.
Leslie
Leslie,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2023 年 9 月 17 日
Louise
Louise,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2023 年 8 月 11 日
No me permitieron el acceso a la propiedad, exijo el reembolso
Lidia Lopez
Lidia Lopez,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2023 年 6 月 1 日
The property was quiet and clean and a 2 minute walk to the beach. The pool was small but private. Everything was very close and walkable but still far enough away that it was peaceful. Daniela was very responsive. In fact, she noticed the cab circling the neighborhood looking for the property and stopped us, hopped in the cab and took us to the building. This was very lucky for us as the address given on Expedia is to their business office, not the properties and there are literally no signs. Other than not having the correct address, everything was great.
Anne
Anne,5 晚行程
Expedia真实住客点评
8/10 很好
2023 年 5 月 22 日
maria teresa
maria teresa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 2 月 25 日
The showers were awesome, great water pressure and regulation.
Karen
Karen,21 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2022 年 12 月 3 日
Nice, clean, close to beach, close to stores and restaurants.
Very nice people in the area.
Thanks!!
Osvaldo
Travelocity真实住客点评
8/10 很好
2022 年 4 月 27 日
Kaam was a great place to stay. Location was perfect. Watch the sun rise from the roof. Our room had a front and rear balcony to choose the perfect spot for coffee. Great restaurants within a minute or two. Very quiet building
T
Troy
Troy,9 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2022 年 4 月 26 日
We had a great vacation at this place. All we needed to do if we wanted something was to send a text message and someone helped us within a few minutes. The place was very quiet and the neighborhood felt very secure. Literally 2 minutes walk to the beach. Perfect
Daniel
Daniel,6 晚浪漫旅行
Expedia真实住客点评
6/10 好
2022 年 3 月 18 日
Basement feel
It was the bottom of the building. The ceilings were low 7 ft ceilings making it feel like a basement. There was very limited windows and they were small. Bed was comfortable spacious rooms beautiful new pool but it was still a basement. For the price we paid it wasn’t worth it. That is why I will rate this experience as just medium stars. I have experiences on multiple occasions, when the bookings come in from Hotels.Com it seems we get the budget rooms the properties have to offer. This has been my experience often.
Serena
Serena,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2022 年 2 月 14 日
Excellent location for those wanting easy access to the beach and to the restaurant zone of town (2 blocks to each). Very clean. Nice pool area. Only challenge was getting the exact address for check in and to document on the tourist card! The check-in office is right next to Run Away Realty, and if there's no-one there, call the manager.
Michelle
Michelle,14 晚行程
Expedia真实住客点评
4/10 尚可
2022 年 1 月 29 日
Good - room was a studio that was moderately clean. Location was close to downtown and very walkable. Bad - difficult to find, arrived at 3:45 and when found, nobody was in office to help us. Other guest at “blue” building helped us and we went “mustard” building and found cleaners who checked into our room. This was closer to 4:30 and still nobody was in the office in “blue” building. Thankfully other guests helped and our driver waited us. Discovered on the 2nd day the curtain that faces the hallway is “transparent” and you can clearly see from the outside hallway into the bathroom, especially once the lights are turned on in the evening. The curtains are stained, under the bed is dirty, floors quickly wiped, etc. For the price we paid I would expect it to be cleaner and have check in staff available.
Philip
Philip,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2022 年 1 月 22 日
Loved it
Wonderful experience…clean, friendly, helpful staff.. very close to the beach, and safe
Karen
Karen,7 晚行程
Hotels.com真实住客点评
8/10 很好
2021 年 12 月 14 日
Excellent
Great little place. Perfect landing spot when you first arrive to get a lay of the land.