Before this hotel named Invito, then changed a name to Ramada about year ago. This is the first time I live in this hotel for vacation since Ramada time. I love Invito so much and now I will let you know, no matter the name remain or changed, this is still a lovely, nice and convenience hotel for tourister. The only problem is its always full, you might not book this hotel easier. Highly RECOMMENDED.
We checked in late in the night. Next morning tried to address the concerns with management in writing and didn't really get a response until 2 days later. Spoke to reception and they offered a different room but that was no better so we decided not to go through the hassle of moving rooms.
1. There's only one bathroom between 4 people.
2. The bathroom was really unhygienic. There was seepage in the ceiling and mould in the shower tiles grouting. The toilet roll was so far back on the left side it was difficult to reach while on the pot and this is probably why the holder was broken so the roll kept falling off.
3. The first night we arrived the bed linen smelt used, it was disgusting. The pillowcases were yellowing. It was better after room service but their pillow cases are definitely really old/used and are not the same shade as the sheets so keep looking yellow which is unpleasant.
4. The rug in both rooms especially the one we stayed in was disgusting. It had different coloured stains and dirt all over it. Even after multiple days of room service it didn't look like it even had been vacuumed. I used a sheet to cover it so we could sit in that area.
5. We went down to check the pool and it was closed, the furniture was really dirty and old. The pool was really small and definitely not as shown in the photos. Please see my pics.
6. After the written complaint was acknowledged they tried to clean the seepage and it smelt so bad!
The beds were comfy and location was good.
Salman
Salman,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 23 日
Nazmul
Nazmul,8 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 14 日
Iwan
Iwan,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 12 日
Temizlik biraz daha özenli olabilirdi kahvaltı iyiydi
Burak
Burak,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 11 日
La ubicación del hotel es muy buena.
La limpieza es de regular a mala, la cafetera de la habitación estaba sucia, debajo del sillón y la cama estaba sucio.
El desayuno está muy bien y variado. Hay una persona haciendo omelettes y huevos al gusto.
El personal de recepción bien.
Cabe mencionar que el día que hicimos check out, cómo salíamos muy temprano del hotel, nos tenían un box lunch muy completo.
La estancia estuvo bien, la limpieza la deben mejorar.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Last 2 nights in Kuala Lumpur
Finished our 3 week trip to Malaysia with a 2 night stay here as it is right in the middle of the busy area for night life. Lots of bars shops and restaurants right outside. The hotel is having some internal and external painting done at the moment but this didn't affect our stay whatsoever.a