Came here for a family trip for 6 nights with an open mind despite all the reviews. But soon I understand why those visitors felt that way... The five star hotel could have provided more, it felt as though the staff ate lack of training, service was not top notch. Breakfast time is unacceptable, service was super slow and one time we had to wait for an hour for a high chair and self service ourselves with water. The kids enjoy the kids club and the kiddie pool. But that's just kids being kids, to me the hotel lack of ambience, it doesn't feel luxurious. Beach should be combed, water was polluted and there are a lot of rubbish. We were lucky enough to be offered club lounge access after spoken to resort manager about our experience. Club lounge was great, food was great compared to the rest of the hotel, we appreciate their quick reaction and it did make us feel a lot better. But overall, we came looking forward to a luxurious tropical holiday, but left a bit disappointed.
Lam
Lam,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 25 日
WEIJIE
WEIJIE,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Comfort, if hotel can provide airport pick up service will be good.
CHUI KING
CHUI KING,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 5 日
Please refer my comments!
I would highly recommend to learn the service from JW Marriott PHU QUoc and Intercon Danang, we are a little disappointed for the services in general, the staffs may need to provide more training to meet customers expectations. Rather than that, the private beach is very impressive and can enjoy at there.
Ming
Ming,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 10 日
YUNHSUAN
YUNHSUAN,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 12 日
環境非常好,職員非常友善,酒店配套設施完善!
Zoe
Zoe,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 26 日
Hoi yin
Hoi yin,5 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 5 月 18 日
Excellent staff! Every staff are helpful, polite with good smile. All staff can speak in fluent English. No communication problem at all.
We called for the tissue and the house keeper sent us just within 5 minutes. Also, I want to give a great thankful to the nurse.
We enjoyed the holiday here.
Great location, near the airport. Clean room, good sea view. Nice swimming pool.
The ocean sea view room is very spacious and well maintained. Staff are very helpful and nice
Pui
Pui,1 晚行程
Expedia真实住客点评
4/10 尚可
2022 年 4 月 17 日
Moderate service, there's still a way to be Luxury
The power was cut several times at the night time for both 2 days that I stayed.
The hotel is still using plastic bottle water which is not environmental firendly.
We have 10 people and tried to go to LAVA, but we were turned turned down by LAVA restaurnat although they still had some tables but the waiter insisted rooms only for VIPs even its available. Anyway, we know we are not VIPs.
Drink in INK 360 is below expectation, of course, Sunset view is the only selling point. So most people leave right after sunset.
The hotel doesn't equip beach slipper, big bag for activity and straw hat in the room since these are basic equipments for resort.
Overall, it's somhow more like business hotel, still has room to improve as a resort.