Toilet not properly cleaned. No toiletries such as toothbrush etc. Bedroom and living room tv not working. Washing machine door also spoil. Really lousy experience, super disappointing.
Steven
Steven,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2019 年 8 月 13 日
スタッフは親切。テレビは使い方がわからなかった。掃除は行き届いたり、行き届かなかったり日による。
真实旅客
2 晚行程
Expedia真实住客点评
4/10 尚可
2019 年 7 月 30 日
We stayed three days. Never the room were clean nor any amenities such as soap, shampoo etc were not given. Room were never cleaned. There were no phone service to receptions !!
ManzoorMumin
ManzoorMumin,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2018 年 8 月 20 日
Overall good Service arrangements could be bettter
Room was a big studio, good size, as place is not managed by chain hotel, not much service, cleaning was not always done unless we requested, and often housekeeping on same floor does not clean same rooms, so when we saw housekeeping, we thought they were going to clean our room at some point, but they did not, we had to request room clean. No phone to ring for housekeeping etc, had to ring a local number, so not good if not a local staying or have a local number, unless ok to make calls on mobile
Jeff
Jeff,7 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2018 年 7 月 3 日
Lack of Maintenance and Housekeeping
The room is lack of maintenance. Besides that the bed cover and blanket is dirty. The room is big, but the room view is different with the picture shown. Some more there are no signal for television channel. Disappointed, is totally out of my expectation.
정말 생애 첫경험입니다
첫번째 청소는 3일에 한번해주는데 몇번요청해야 해주며 날짜도 안지킴
청소하는날 빼고는 수건도 단 한번도 알아서 갖여다 준적이없으며, 몇 번 요청해야 다음날 갖다줄 정도
시설에서 소파는 완 더럽고 인덕션을 고장으로 임시용 갖다주고 냉장고도 고장나 아이스크림 다 녹고 과일도 상하고 정말 출장12일동안 최악이었음
이런 숙박업소는 면허가 추소가 되어야 한다고 생각합니다
RTUN KYUNG
RTUN KYUNG,12 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2018 年 2 月 6 日
Comfortable stay
It is located near to the monorail station. The room is spacious, good price.
Jun
Jun,1 晚行程
Expedia真实住客点评
8/10 很好
2018 年 1 月 29 日
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2018 年 1 月 25 日
Front desk staff was not very pleasant during check-in. Other than that hotel was great.
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2018 年 1 月 5 日
nice hotel close to all amenities
Nice location, good view,friendly staffs,comfortable,very clean gym room,huge living area,bed room is fantastic.
Swimming pool is excellent with spa, suana, particularly you can order drink and have it in the pool where you sit on the chair under the water.
Only 5 minute to the Twin tower by taxi cost around RM 28 with good condition and comfortable taxi, you can have world wide food and all famous brand products to choose if you like shopping.
The only unsatisfy in the hotel is just the bath towel, and bed linen not that clean and the cooking material not enough.
Ching
Ching,2 晚行程
Expedia真实住客点评
4/10 尚可
2018 年 1 月 2 日
Dissapointed
1) Troublesome check in procedure at another building of which guest was not told upfront before arrival.
2) Room key card not detectable / usable.
3) Dysfunctional TVs (TV box in living room was spoilt and the TV in bedroom has very poor signal reception) and there is no wifi.
4) Informed the above (3) twice to 2 different staff and they made promises to fix it but no actions taken.
Overall great room and impressive layout. However, of all my staycations, this has by far the most dissapointing facilities and services. Could have been better.
Rye
Rye,2 晚行程
Expedia真实住客点评
10/10 绝佳
2018 年 1 月 1 日
UTHAYASURIAN
Hotels.com真实住客点评
4/10 尚可
2017 年 12 月 29 日
Really messy work at FD
FD is not efficient at all.
I arrived at FD and FD said room is not ready and requested to wait an hour.
After a hour and half, the room was still not ready. FD staff offered room change to studio which is downgraded. When I rejected and complained for the inconvenience, FD just blamed that it is house keeping team fault, not theirs. Very funny and ridiculous. Not professional at all. Again asked me to wait another half hour to check-in. Terrible Check-in experience.
真实旅客
1 晚行程
CheapTickets真实住客点评
2/10 很差
2017 年 11 月 20 日
very bad experience never stay again
big mistake
don't stay
don't stay,4 晚行程
Hotels.com真实住客点评
6/10 好
2017 年 11 月 3 日
Good but no W-iFi
Spacious room. Wonderful building with swimming pool and roof terrace. Room was not as clean as expected when we arrived, but when we complained they apologized and sent a cleaning crew right away. The reception is in a neighboring building by the way, and a little bit difficult to find. Finally, be aware that Wi-Fi is NOT included.
真实旅客
3 晚浪漫旅行
Hotels.com真实住客点评
6/10 好
2017 年 9 月 29 日
Affordable
It was okay except that we are not informed thatcyhere are no channels and that we have to use our own thumbdrive to watch movies etc. No pots and pans and not telephone in the room. We are also mot informed that wr need to collect our keys at a different location.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2017 年 9 月 27 日
Service apartment will return stay
Service staff are friendly, the room are spacious, having nice view of skyline, but to go out to any of the mall will require transportation.Worth of budget And the cost is most reasonable
Weilian
Weilian,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2017 年 9 月 21 日
Real pros and cons.
Booked the room for 2 weeks; we extended and stayed for the 4 weeks of our business trip. Echoing the other reviews, the apartment is huge. Very happy with the size for the price; comfortable bed, gym nobody uses, good AC, good pool facilities, walking distance to KLCC and metro stations nearby. Small restaurant next to the pool area -- I thought the food and price was fine, what I'd expect at such a facility. Cons: I hadn't noticed that there is NO internet or TV cable service in the description until we got there. We went and bought a $100 D-link modem and a Maxis Sim card for our laptop access, fine for g-mail but was spotty for much else. (The Maxis Sim cards worked much better for our phone's internet). Note that there is free wi-fi in the cafe on the first floor of the Summer Suites building. Not much food choice in the area. To check in and out, go to the reception at Summer Suites in the building next door; calling the contact number rarely gets an answer. Cons: no room service -- after many complaints they did come and do a thorough job 12 days into our visit, but that was it (they had said it would be once a week). We used the washer/dryer for towels and clothes - had to download the instruction for that and the stove-top from an internet search. Kitchen is not well stocked for supplies, but we made do. Happy with size and pool for the price, but lack of internet and service might be a deal breaker next time.
Michael
Michael,18 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2017 年 9 月 21 日
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2017 年 8 月 31 日
NICE ROOM AND LOCATION
MY NUMBER 1 CHOICE.
FRASER RESIDENCE AT CHEAPER PRICE
CONS:
NO WIFI
NO CHANNELS ON TV
Wan nadirah
Wan nadirah,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2017 年 8 月 31 日
FRASER RESIDENCE BUT AT A CHEAPER PRICE
the fact that this is fraser residence and just managed under 188 suites with a cheaper price is a bonus for me.
the only set back is that the two bedroom have no balcony.
other than that its a very nice room. simple tips from me: call the property first before checking in to avoid delay checking in
Wan nadirah
Wan nadirah,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2017 年 8 月 24 日
Very good
Recommend my friends stay here
This residence all beautiful