Overall nice hotel. We were just there for one night on a road trip. I was very unimpressed with check-in. The desk clerk complained about being tired and acted accordingly. After I got my key and found my way up to my room, the key didn’t work. I went back down, waited in line and received a new key. She failed to mention that she had transposed the room number the first time and sent me to the wrong room. No mention of it, no apology. Things were better after that. Room was clean, bed comfy and the desk clerk the next morning pleasant.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Best, hotel
They went above and beyond to make sure that my stay was perfect
Elizabeth
Elizabeth,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Love this hotel but we did have one issue
We love this hotel and have stayed at it before for the Horrorhound Convention. I would have given this all 5 stars if not for the mess at the end. We were staying Friday night. Saturday was sold out. I asked at the desk if Saturday had become available, hoping for some last minute cancellations. There was availability! The only issue was it's a different type room and we'd have to move. Not a problem - if it kept us there through Sunday we were happy. She said check back Saturday morning and hopefully the same type room opened before we pay. This was now going to be 2 separate bookings.
Saturday the same room wasn't available so we had to pack up and wait until around 3p to check in for the new room. No problem - we're happy to do that.
Go back around 4p and no room. She said the room had been cancelled the night before since their employee didn't attach a credit card, keep in mind I already talked to someone that day and that wasn't the case. Due to their agent mistake we lost the room and by that point we drove home. We were hoping to hit the convention again on Sunday but wasn't worth trying to find another hotel at that point. Never even really got a "sorry" or anything. The room for the first night was outrageously priced so a little discount or something would have been nice for being out of a room. Just poorly handled. Other than that the stay was actually great.
Kelley
Kelley,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 17 日
Jauni
Jauni,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 15 日
Chet
Chet,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 10 日
Tabitha
Tabitha,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 9 日
Robert
Robert,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 8 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Tabitha N
Tabitha N,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 2 日
The hotel was filthy. The lobby was disgusting. Terrible water marks on the ceiling above the front desk.
Sara
Sara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Home for the holidays
Thanks for a great stay. Made us feel like we were at home during the holidays.