During my recent stay at Wanda Vista Hohhot, I was disappointed by several aspects of the experience. The staff was notably unfriendly and appeared either unable or unwilling to communicate in English, which made resolving issues difficult.
Although I was assigned to a non-smoking floor, some guests were smoking in their rooms. Shockingly, despite this being against hotel policy, the staff did not address the issue for an entire week. It was only after escalating the matter through Hotels.com that any action was taken. This lack of responsiveness and enforcement of rules significantly impacted my comfort during the stay.
I would not recommend this hotel to others seeking a stress-free and accommodating experience. It falls far below the expectations of quality and service that travelers deserve.
Boldbaatar
Boldbaatar,10 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 3 日
Disappointing Stay
Unfortunately, my experience at this hotel was not pleasant. The staff were overall unfriendly, and there were no English-speaking personnel available, or they seemed to avoid communicating in English altogether. This made it very difficult to address concerns or receive assistance during my stay.
Despite being assigned a room on a non-smoking floor, my next-door neighbors smoked every day. When I raised this issue with the staff, their solution was for me to move rooms instead of addressing the source of the problem. This was extremely inconvenient and disappointing.
I would not recommend this hotel for travelers seeking comfort, good service, or an accommodating environment.
Boldbaatar
Boldbaatar,7 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 18 日
Jargal
Jargal,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 2 日
Wonderful hotel in the heart of Hohhot
Staff & service were exceptional.
Jason
Jason,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 10 月 2 日
Great
Close to Museum, far from the old town. Great service and rooms.