Family of 4. We signed up for a 3 bedroom villa with an extra bath. Not in reality. It's a 2 bedroom villa with a single bathroom. A completely separate unit is that extra bed and bath, but unfortunately irrelevant for a family of 2 young kids who were supposed to sleep in 2 separate bedrooms.
Staff is unavailable starting at 6 pm till 8 am the next morning. Unacceptable for a property boasting 5 stars. During the working hours they take their time responding to messages.
The place is isolated. They run a free shuttle only during the working hours, and only down the beach to where there is no grocery store or supermarket. You want to go out to dinner after 6 pm? You should try finding a taxi by yourself. Pretty hard when there is no cell reception and there is no landline in the property. Your only choice is to rent a vehicle, which they offer, but at outrageous prices.
They say the villa has blackout drapes. If doesn't. Our kids woke up every morning at the break of dawn.
They say it's air-conditioned. Well only the 2 bedrooms are. The kitchen, dining room and living room are not. Another misleading item on the posting.
We had a 2 hour powerout, after sundown, no electricity, no lighting, and since it was after 6 pm there was nobody to talk to. You would expect a top-dollar 5-star property to have a backup generator for power-outs.
We checked out 3 days early. The property refused a refund although all of the above. Travelers beware.
