Pros: friendly staff, great location
Cons:
- found pubic hair on the bed and on the bathroom floor; - urine stain around the toilet rim;
- staff who didn't know where the do not disturb sign could be found in the room. She offered to let the cleaning team know that we did not need room cleaning, but our room got entered into anyways.
If you expect the Japanese standard of cleanliness and operation from this hotel, you would certainly be disappointed. It feels like a frat house to me that the staff worked together causally without the guidance from the management. I will not come back.
HEIDI
5 晚家庭旅行
10/10
Perfect location for shops, food, buses, chair lift! Loved our stay here
Lauren
9 晚结伴旅行
10/10
Close distance to mountain, bus station, shops and restaurants. Roomy and comfortable accommodations, and very friendly and helpful staff.
Todd
7 晚家庭旅行
8/10
Great area to walk to the snow lifts and restaurants.
Great stay w my family. Comfortable and clean room w beautiful scenery. Perfect buffet style breakfast for kids.
Mika
2 晚家庭旅行
10/10
Perfect accommodation, good hotel services, well maintained devices and hospitality staff. Very easy location to all resorts.
Jason
6 晚家庭旅行
10/10
Exactly as advertised - staff were friendly and helpful. Easy walking distance to Happo One and shuttles right at the door for Goryu / 47. Short walk to the main bus station for farther hills such as Cortina and buses to Nagano. Drying room for gear helps to declutter your hotel room. Breakfast is nice with just a little variety each day. Taproom restaurant food is pretty straight pub grub and has quick and friendly service (no yakitori any more). Would definitely book again if we return to Hakuba.
Andrew
8/10
真实旅客
5 晚行程
8/10
Great location, beautiful scenery, comfortable room, good bath, great beer