The Desk clerks (EXCEPT FOR JAMAL) that had answers questions regarding the city, area was JAMAL. We ask about shopping, a mall in the area, he actual got up went and got us a map, detailed on the map exactly where the Mall was. We came back from Niagra Falls, ask the lady and the man, is they could recommend a good restaurant that served fish, the female desk clerk barely open her mouth, she shook her head "no", the male desk clerk replied," I don't eat fish". We didn't ask if he ate fish. The room was ok; Housekeeping needs to pick up cigarette butts from the patio and be sure that the bathroom floor is free from hair. Maybe Jamal should teach his co-workers how to treat the Guests.