2/10 很差
2026 年 2 月 27 日
I had to leave a day early because someone on the 3rd floor (the floor I was staying on) was smoking in their room and the front desk staff did nothing about it. I had to check out early due to a breathing condition and I needed to go home so I could have my breathing machine. I was not offered a new room until I packed all my things and went to the front desk to check out. The offer was not made when I originally made the complaint. The fact that anyone had to deal with that and not be offered a new room immediately, just shows that this property and their management do not care about the people that chose to book at their hotel. Shameful.
I lost over $150 on this because I had to leave early due to someone smoking in their room, but the hotel will make money because they charge a cleaning fee.
Elizabeth
Elizabeth，2 晚行程
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