isolated location like Maldives but still can access to villages.
very nice experience to stay there; it would be even better if there are more choices about restaurants~
Disappointing Stay – Poor Service and Multiple Iss
Despite repeated apologies, no concrete action was taken to resolve the many issues we faced: cockroach in the room, someone else’s luggage in our space, water leakage that soaked my belongings, a door that wouldn’t close properly, and a very basic breakfast—with an extra charge of 10 SGD for a glass of fresh orange juice. Guest feedback seems ignored, and no compensation was offered. Very disappointing experience.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
Feng
Feng,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
Tet Cheong
Tet Cheong,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 13 日
Bryan
Bryan,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 12 日
This property surrounding environment is nature and tranquil, room is spacious and clean, with the helpful and courteous staffs, the resort stays are perfectly good and enjoyable, a place cannot miss in Bintan island.
KWOK
KWOK,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Great experience as per usual. Wonderful staff who go the extra mile. Every day we have been wowed.
Janne
Janne,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 2 日
FU CHUN
FU CHUN,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 27 日
ゆったりするなら最高
??
??,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Skønt resort
Virkelig et skønt sted med det sødeste personale, lækker mad, flotte omgivelser. Alt er 100% perfekt. Spa og deres massage kan varmt anbefales. Housekeeping holder alt meget rent og pænt og kommer med ekstra vand og snacks i løbet af dagen. Der er flere restauranter på resortet og alt vi fik serveret var utroligt lækkert. Morgenmaden er kæmpe buffet, men du kan også få omelet, pandekager, frisk frugt, supper, ja, alt man kan drømme om. Der arrangeres ture, og vi var på sejltur i mangrove floden. Gratis pick-up fra færgen t/r. Kan varmt anbefale dette sted.
Liselotte
Liselotte,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 8 日
James Spencer
James Spencer,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Eeva
Eeva,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 19 日
Andreas
Andreas,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 15 日
Pariskunnan rauhallinen loma
Erittäin hyvä, hyvin hoidettu ja rauhallinen paikka turisti alueen ulkopuolella. Lähettyvillä ei paikallista asutusta, vartioitu alue. Saatavilla aktiviteetteja.
Asko
Asko,8 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 13 日
Love the room with the pool. Comfortable and clean. Walked the beach everyday. Enjoyed doing nothing(there were water activities but didin't try this time)
Will visit again and planning to stay longer.
Mamiko
Mamiko,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 10 日
Schönes Resort mit leichten Schwächen.
Im Restaurant und in der Bar sind die Angestellten sehr bemüht und freundlich. Man fühlt sich als Gast immer sehr willkommen. Für den Zimmerservice im Apartment kann man das nicht sagen. Weder wurden leere Shampoos nachgefüllt, noch wurde nicht mal alle zwei bis drei Tage der Boden gewischt. Ein Tuch lag während unseres gesamten Aufenthalts auf dem Nachttisch und wurde einfach nicht weggeräumt.
Holger
Holger,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Colin
Colin,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 3 日
The most hospitable and kindest hotel staff I’ve ever encountered. My family has been there twice and on the most recent trip, my toddler son fell sick. The hotel staff were so thoughtful and caring, sending a nurse to our room and accommodating requests for things like thermometers, ice for a fever pack, specially cooked congee etc. I am beyond grateful for their care and we can’t wait to return so we can enjoy the resort again. I also give top marks for their kids club and babysitters, as well as the quality of family friendly activities such as the free sea sport activities. The food at their Indonesian restaurant Rica Rica was consistently delicious - try their beef rending and satays. The Residence is truly a gem in Bintan!
NG
NG,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 2 日
Great for family staycation
Overall nice experience, kids friendly with rabbit, chicken and fish feeding. Food is nice although pricey. Muddy seaside not suitable for swimming. Hotel staffs very friendly and helpful. Hotel room is spacious and clean, however the lighting is dim and aircond not stable.